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Anjom Gill

@anjomgill

Message

I architect enterprise ServiceNow platforms, AI workflows, and cross-domain integrations.

United States

Message

I'm architecting enterprise-wide ServiceNow solutions at CPrime across ITSM, ITOM, HRSD, CSM, ITAM, SecOps, CMDB governance, and AI-powered service experiences. I build Now Assist, AI Search, Predictive Intelligence, AI Agent Studio, and Agentic AI workflows for employee support, incident resolution, and request fulfillment.

Across Acorio, NuAxis Innovations, and Cask NX, I've delivered CSM case management, Service Catalog automation, Virtual Agent topics, GRC and vendor-risk workflows, Service Portal experiences, Discovery, Service Mapping, and IntegrationHub integrations. I bring 12+ years of platform engineering experience spanning scalable architecture, JavaScript development, CI/CD, Git, Jenkins, and enterprise ServiceNow transformations.

Experience

Work history, roles, and key accomplishments

Current

ServiceNow Architect

Current

CPrime Inc

Jan 2024 - Present (2 years 7 months)

Architect enterprise-wide ServiceNow solutions across ITSM, ITOM, HRSD, CSM, ITAM, HAM, SAM, SPM and SecOps. Lead platform governance, architecture reviews, upgrade planning and enterprise roadmap initiatives.

ServiceNow ITSM ITOM HRSD CSM ITAM HAM SAM SPM SecOps Now Assist AI Search Agentic AI AI Agents CMDB Discovery SAP Workday Azure AD Okta CI CD Git Jenkins

Senior ServiceNow Consultant

Acorio

Jan 2020 - Dec 2024 (4 years 11 months)

Implemented Case Management with dynamic routing and playbooks using CSM for government and enterprise clients. Automated Service Catalog fulfillment using Flow Designer, IntegrationHub and Inbound Email Actions.

ServiceNow CSM Flow Designer Virtual Agent GRC IRM Vendor Risk Management Performance Analytics CMDB Discovery

ServiceNow Administrator and Developer

NuAxis Innovations

Jan 2018 - Dec 2020 (2 years 11 months)

Administered and extended Incident, Problem, Change and Request workflows using Business Rules and Client Scripts. Implemented Service Catalog workflows with multi-approver logic and SLA escalation processes.

ServiceNow Incident Management Problem Management Change Management Business Rules Client Script SLA Script Includes Discovery CMDB

ServiceNow Developer

Cask NX

Jan 2014 - Dec 2018 (4 years 11 months)

Built Service Portal pages using AngularJS, Bootstrap and custom widgets. Implemented CMDB normalization scripts, reconciliation rules and Discovery enhancements supporting Service Mapping initiatives.