Meera Petkar

Experienced Customer Success Manager with a proven track record in cultivating strong client relationships and driving customer satisfaction. Adept at understanding client needs and aligning product/service offerings to exceed expectations. Skilled in onboarding, training, and providing ongoing support to ensure optimal utilization of products. Proactive in identifying potential issues and impleme

First Point of reference for Clients with Technical Queries and end-to-end Solutions with LambdaTest Products. Managed relationships with a portfolio of assigned accounts. Worked on customer retention goals and ensured consistently high retention rates. Own a book of strategic customers, with a focus on building trusted relationships with customers and helping them get the most out of their Lambda

Worked on customer retention goals and ensured consistently high retention rates as Customer Success Associate & Scrum Master(QA) for customer accounts assigned to me. Voice for accounts internally and help senior leadership understand product concerns, shortcomings, and missing features that are retention risks. Manage contract-related inquiries, questions, and issues from clients and other depar

Worked as a Project Manager for Stemmons Products. Directly lead a team of 30+ functioning Developers and testers onsite and remote through daily stand-ups, weekly 1 on 1 coaching, goal planning, goal celebration, and quarterly town halls. Exercised leadership capabilities by successfully motivating and inspiring others. Applied appropriate project management methods and tools whether predictive (

Developed and executed retention plans for customers who may be at risk, as Customer Success Associate for customer accounts assigned to me. Grow trusted client relationships throughout the entire sales lifecycle, from initial discovery/ requirement gathering to product reviews/ demos and into production. Support PoCs throughout the entire evaluation process. Onboard and train new customers and es

Worked as a Project Manager and coordinated with other engineers to evaluate and improve software interfaces. Reviewed project specifications and designed technology solutions that met or exceeded performance expectations. Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance. Col

Assessed software bugs and compiled findings along with suggested resolutions for development team members. Created successful test scripts to manage automated feature testing. Developed, implemented, and maintained automated scripts, functions, and programs to boost testing efficiency. Stress-tested security fixes and patches. Coordinated work with various teams to solve problems and improve effi