Kanishka Agarwal
@kanishkaagarwal
Customer Success leader driving product adoption and client retention.
IndiaWhat I'm looking for
I am a customer success professional with over six years of experience in SaaS and EdTech, blending technical proficiency with relationship management to improve adoption and retention.
I've built customer success functions from the ground up, onboarded and supported dozens of clients, and shortened onboarding timelines through structured processes and proactive engagement.
I regularly collaborate with product and leadership teams to relay customer insights, influence product improvements, and create QBRs and onboarding materials that communicate clear customer value.
My strengths include CRM and ticketing systems, workflow automation, data-driven recommendations, and a track record of improving CSAT and reducing support volume.
Experience
Work history, roles, and key accomplishments
Customer Success Associate
Tennr
Apr 2025 - Present (11 months)
Support 40+ clients by managing tickets and operational tasks, driving timely resolution and high retention while producing QBR decks and onboarding presentations to communicate customer value.
Customer Success Manager
Outdoo AI
Oct 2024 - Apr 2025 (6 months)
Built the Customer Success function as the first hire, onboarded 20+ clients and reduced onboarding time from 45 to 15 days while relaying customer requirements to product and leadership.
Customer Success Manager
HighLevel India Pvt. Ltd.
Aug 2023 - Sep 2024 (1 year 1 month)
Advised business owners on customized workflows and technical setups (domain/DNS/A2P), improving operational efficiency and raising CSAT to 85% through proactive relationship management.
Improved customer satisfaction by 15% and reduced support ticket volume by 65% through technical troubleshooting, feedback-driven product insights, and process/tool improvements that raised efficiency 30%.
Customer Success Associate
CloodOn Learning
Provided customer success support and contributed to client onboarding and retention activities over a one-year tenure.
Academic Coordinator
Vedantu Inv.
Coordinated academic programs and supported student engagement initiatives during a one-year tenure.
Education
Degrees, certifications, and relevant coursework
St. Mary's College, Shillong
Bachelor of Arts, English Literature
2015 - 2018
Activities and societies: Elected College Captain; Active Member of Meghalaya Bharat Scouts and Guides.
Completed a Bachelor of Arts in English Literature while serving as College Captain and participating in Meghalaya Bharat Scouts and Guides.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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