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Yashwanth User

@yashwanthuser4

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I drive SaaS adoption, retention, and customer outcomes across mid-market, SMB, and enterprise portfolios.

India

Message

What I'm looking for

I'm looking to drive SaaS customer adoption, retention, and growth while partnering with Product and Engineering teams to improve customer outcomes.

At xAmplify, I manage a $100K+ ARR portfolio of mid-market and SMB SaaS customers, driving adoption, engagement, renewals, and account growth.

I lead onboarding, product demonstrations, QBRs, and health reviews while partnering with founders, Product, and Engineering to bring customer feedback into platform improvements.

Previously, I supported global immigration SaaS customers at Envoy Global and enterprise SaaS customers at Innovapptive and Cognizant, resolving technical issues, improving adoption, and maintaining strong customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

xAmplify

Apr 2025 - Present (1 year 5 months)

Managed a strategic portfolio of Mid-market and SMB SaaS customers representing approximately $100K+ ARR, driving product adoption and long-term account success. Led onboarding, product demos, QBRs, and health reviews while partnering with executive stakeholders and cross-functional teams.

Customer Success SaaS Customer Onboarding Product Adoption QBR Account Management Customer Engagement Digital Marketing LinkedIn Strategy Revenue Retention Cross Functional Collaboration

Associate - Customer Experience

Envoy Global

Jun 2024 - Apr 2025 (10 months)

Delivered multi-channel support for Enterprise, Mid-Market, and SMB customers on a global immigration SaaS platform, managing 40+ customer interactions daily while achieving SLA and CSAT targets. Supported onboarding, product adoption, and collaborated with cross-functional teams to enhance customer satisfaction.

Customer Support SaaS SLA Management CSAT Customer Onboarding Product Adoption Cross Functional Collaboration Voice Of Customer

Associate Analyst - Client Support

Innovapptive

Aug 2023 - Jan 2024 (5 months)

Managed technical support for enterprise SaaS customers by triaging issues, reproducing defects, and coordinating with cross-functional teams for timely resolution within SLA. Served as primary customer contact, performed root cause analysis, and validated fixes across environments.

Technical Support SaaS Issue Triage Root Cause Analysis SLA Management SAP ABAP SAP BASIS Security engineering collaboration Client Communication

Technical Support Analyst

Cognizant

Feb 2022 - Jul 2023 (1 year 5 months)

Led resolution of 100+ technical issues and tickets, optimizing response times and enhancing customer satisfaction through proactive issue identification and cross-team collaboration. Managed 150+ service requests, 100 incidents, and 30 problem tickets, contributing to improved production stability.

Technical Support Incident Management Problem Management Service Requests Customer Satisfaction Cross Functional Collaboration Documentation