Open to opportunities

Mechell Jackson

@mechelljackson

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Dedicated training specialist with a strong focus on customer service.

United States

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What I'm looking for

I am looking for a role that allows me to leverage my training and customer service skills in a supportive and growth-oriented environment.

I am a passionate training specialist currently enhancing the skills of new employees at Charter Oak Federal Credit Union. My role involves assessing training needs, developing curriculum, and delivering impactful training sessions that align with our core values. I take pride in preparing new hires for success and ensuring they are equipped for their roles.

With a background in customer service and financial consulting, I have built strong relationships with members, assisting them with digital banking and cross-selling products. My experience at Regions Bank and Wells Fargo has honed my ability to resolve customer concerns efficiently while adhering to banking regulations. I thrive in dynamic environments and enjoy collaborating with teams to achieve common goals.

Experience

Work history, roles, and key accomplishments

Current

Training Specialist

Current

Charter Oak Federal Credit Union

Jul 2023 - Present (1 year 10 months)

Conducts training for new employees, assesses training needs, develops curriculum, and delivers training sessions to enhance skills and competencies. Responsible for evaluating training effectiveness and making necessary adjustments for continuous improvement.

Training Development Curriculum Design Communication Skills Problem Solving Team Collaboration

Sr. Specialist/Work Leader

Charter Oak Federal Credit Union

Jul 2022 - Jul 2023 (1 year)

Responsible for building and maintaining relationships with members, assisting with digital banking, cross-selling products, and handling escalated customer issues. Works independently with minimal supervision.

Customer Relationship Management Digital Banking Cross Selling Fraud Detection Communication Skills Account Management

Financial Relationship Consultant

Regions Bank

May 2021 - Jun 2022 (1 year 1 month)

Performs teller activities, educates customers on banking technology, opens accounts, and assists with loan applications. Establishes relationships with customers and ensures compliance with banking regulations.

Teller Operations Customer Education Loan Processing Relationship Building Compliance Problem Solving Communication Skills Team Collaboration

Lead Teller

Wells Fargo Bank

Sep 2016 - May 2022 (5 years 8 months)

Manages customer service issues, minimizes errors, assists with workflow, and identifies potential fraud. Works independently and supports managers in approving transactions.

Customer Service Risk Management Fraud Prevention Communication Skills