Fiona Carrier

Manage online onboarding and account maintenance requests for new and existing members, including memberships, account changes, loan applications/processing, financial advisory, and specialty accounts (trust, estate, conservator). Exceeded monthly accountability goals by 60%+ and increased loan production from about $75k/month to about $250k/month over the last five months.

Led hybrid branch operations at the West Branch Meijer location, running both head-teller and member-service responsibilities while managing scheduling and staff compliance. Turned a quarter-over-quarter losing location into profitability—breaking even in the second quarter and reaching about $200,000 profit per quarter, a net gain of just under half a million per quarter—enabling additional hirin

Supported members with deeper financial needs, including account opening, loan applications and processing, and limited financial and insurance advisement. Managed compliance and record keeping to ensure accurate, confidential service.

Assisted members with day-to-day transactions, account inquiries, and general business financial questions while managing the branch vault and cash inventory. Helped strengthen expertise in financial compliance and confidentiality.

Revitalized 7 underperforming stores over 6 months by improving compliance, sales/inspection performance, and reducing high turnover through coaching and consistent leadership. Stepped in as acting general manager—creating schedules, enforcing discipline, completing audits and inventory management, balancing registers, and partnering with HR to ensure accurate payroll and expense processing.

Managed the Walmart front end service desk and led front-end staffing while handling check cashing, money transfers, returns/exchanges, bill payments, and customer complaints. Improved scheduling and payroll efficiency by shifting clock-in/out to scanned badges, while also balancing registers, conducting audits, managing expenses/reimbursements, and supporting asset protection.

Built training and process documentation for a 6-store franchise, creating a consistent development program that standardized onboarding across locations while serving as Head Crew Trainer at age 16. Trained new hires, led crew trainer meetings, and supported scheduling and payroll.

Received a High School Diploma in 2019 after completing her senior-year courses in under four months, allowing her to graduate early. Took rigorous coursework in Financial Development and compliance and Microsoft Excel.

Earned a Financial Advisory Certification from Green Path Financial Wellness.