Fatima Moore
@fatimamoore
Dynamic Senior Learning & Development Specialist with proven training expertise.
What I'm looking for
I am a dynamic and results-driven Senior Learning & Development Specialist with over 7 years of leadership experience and 5 years dedicated to virtual training. My expertise lies in creating, leading, and facilitating targeted training programs, particularly in leadership development workshops. I excel in cross-functional collaboration with key member-facing departments to align learning initiatives with business goals, fostering a culture of continuous learning and enhancing employee engagement through innovative training solutions.
In my current role at MECU Credit Union, I spearheaded the design and delivery of a comprehensive leadership training program, utilizing adult learning principles to improve employee readiness. I manage multiple training projects, ensuring timely delivery and alignment with organizational objectives. My commitment to employee development is evident in initiatives like Lunch & Learn sessions and targeted sales training programs, which have significantly strengthened product knowledge and overall sales effectiveness.
With a strong foundation in project management and performance analysis, I provide leadership to the Employee Development team, overseeing training strategies that support operational and business objectives. I am passionate about empowering employees through effective training and development, and I continuously seek opportunities to enhance learning experiences across the organization.
Experience
Work history, roles, and key accomplishments
Sr. Employee Development Specialist
MECU Credit Union
Jan 2021 - Present (4 years 5 months)
Spearheaded the design and delivery of a comprehensive leadership training program, managed multiple training projects, and facilitated virtual and in-person training sessions. Collaborated with department leaders to develop targeted learning solutions and implemented initiatives to enhance employee engagement and competency.
Branch Director
MECU Credit Union
Jan 2019 - Jan 2021 (2 years)
Directed branch operations while implementing employee development initiatives. Trained employees on sales techniques and collaborated on community outreach and member retention strategies.
Personal Banker III (Supervisor)
PNC Bank
Jan 2017 - Jan 2019 (2 years)
Trained and coached employees on compliance and financial products. Implemented CRM training and led customer workshops on online banking and fraud prevention.
Teller Manager
ST 1 Mariner Bank
Jan 2016 - Jan 2017 (1 year)
Trained employees on compliance and financial products, implemented CRM training, and led customer workshops on banking services.
Teller
1 Mariner Bank
Feb 2014 - Jan 2016 (1 year 11 months)
Supported branch operations by processing customer transactions and assisting in training new tellers. Ensured accurate cash drawer balancing and promoted bank products.
Education
Degrees, certifications, and relevant coursework
Western Governors University
Bachelor of Science, Human Resources Management
2023 - 2025
Pursuing a Bachelor of Science in Human Resources Management, focusing on the principles and practices of effective human resource management, including recruitment, training, and employee development.
Community College of Baltimore County
Associate of Arts, General Studies
2016 - 2018
Completed an Associate of Arts degree, gaining foundational knowledge in various subjects and preparing for further studies in human resources and management.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Skills
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