Open to opportunities

Nikki Russo

@nikkirusso

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Dedicated Training Specialist and Data Analyst with banking expertise.

United States

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What I'm looking for

I am seeking a role that fosters growth, values teamwork, and challenges my analytical skills.

I am a dedicated and self-motivated professional with over 8 years of high-level banking experience and 2 years in Compensation and Expense Accounting. My expertise lies in data analysis, problem resolution, and training, allowing me to excel in fast-paced environments while maintaining exceptional communication and organizational skills.

Throughout my career, I have successfully managed numerous assignments, demonstrating my ability to meet tight deadlines and deliver high-quality results. I have a proven track record of building strong relationships with internal departments and customers, ensuring that their needs are met with professionalism and empathy. My experience as a Senior Service Specialist at Edward Jones has further honed my analytical skills, enabling me to identify and resolve complex issues effectively.

Experience

Work history, roles, and key accomplishments

Current

Senior Service Specialist

Current

Edward Jones

Jan 2023 - Present (2 years 7 months)

Analyzed complex questions and problems daily to identify possible resolutions for internal and external associates. Performed data analysis to uncover potential errors and solutions in Profit and Loss expenses and discretionary branch expenses.

Data Analysis Problem Solving Customer Service Communication Critical Thinking Salesforce Microsoft Office

Assistant Community Office Manager

FNCB Bank

Jan 2022 - Present (3 years 7 months)

Coached tellers and customer service representatives on sales protocols to boost bank revenue and strengthen customer relationships. Managed the mortgage and unsecured loan origination process, including structuring loans and analyzing applicant financial status and credit.

Sales Coaching Loan Origination Customer Relationship Management Cross Selling Financial Analysis Business Development

Operations Administrator

Foster Energy

Jan 2018 - Present (7 years 7 months)

Assisted in Operations Management activities, including creating bids and analyzing budgets, costs, and profits. Managed the onboarding of new employees and contractors, conducted job candidate interviews, and assisted with payroll and benefits.

Operations Management Budget Analysis Employee Onboarding Payroll Accounts Receivable Accounts Payable Quickbooks Vendor Management

Assistant Retail Branch Manager

Fidelity Deposit & Discount Bank

Jan 2011 - Present (14 years 7 months)

Built intensive client relationships with personal and business customers, resolving complex problems. Performed daily quick and accurate customer transactions, including deposits, withdrawals, loan payments, and check cashing.

Client Relationship Management Client Transactions Cross Selling Account Management Financial Services Customer Service

Education

Degrees, certifications, and relevant coursework

Misericordia University

Bachelor of Science, Business Administration

2009 - 2013

Grade: Cum Laude Honors

Graduated with Cum Laude Honors. Focused on business administration with a minor in business management. Achieved Dean's List recognition three times.