Open to opportunities

Shanell Holmes

@shanellholmes

Branch operations manager at JPMorgan Chase who coached employees and maintained accurate operational records and compliance documentation.

United States

Message

What I'm looking for

I'm seeking a remote customer service, customer support, client support, or administrative support position.

At JPMorgan Chase, I managed daily branch operations while supporting employees in delivering strong customer service and meeting operational and compliance standards.

I conducted role-play sessions, observations, goal-setting, and coaching, and trained employees on banking procedures, operational processes, and documentation requirements.

I also created and maintained operational checklists and records, supported transaction approvals and compliance procedures, and used Microsoft Office and internal systems to document activities and support workflows.

Experience

Work history, roles, and key accomplishments

Branch Operations Manager

JPMorgan Chase

Jun 2022 - Jan 2026 (3 years 7 months)

Managed daily branch operations, supported employees in delivering strong customer service, and ensured compliance with operational standards. Coached team members, trained staff on procedures, and maintained accurate records and documentation.

Customer Service Employee Coaching Training Compliance Risk Management Data Accuracy Documentation Microsoft Office Operational Checklists Problem Solving

Officer – Dispatch/Communications

Old Dominion Security Solutions

Jan 2016 - Dec 2017 (1 year 11 months)

Answered incoming calls and dispatched or referred requests to appropriate locations. Documented and communicated critical information to supervisors and emergency personnel while maintaining secure facility access.

Communication Skills Dispatch Documentation Security Procedures

Teacher Assistant / Office Assistant

Promise Academy II High

Jan 2012 - Dec 2015 (3 years 11 months)

Supported classroom instruction and student engagement. Maintained student and parent records, prepared reports using Microsoft Word and Excel, and assisted with administrative processes.

Microsoft Word Excel Record keeping Administrative Support Communication Skills

Teller III

SunTrust Bank

Processed deposits, loan payments, withdrawals, and other account services accurately. Provided customer service, performed data entry, and maintained accurate transaction records while handling sensitive financial information.

Data Entry Customer Service Cash Reconciliation Compliance Record keeping Confidentiality