Open to opportunities

Travis Cox

@traviscox

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Experienced human resources professional with a focus on training delivery.

United States

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What I'm looking for

I am looking for a role that fosters growth, values collaboration, and emphasizes innovative training solutions.

With over 20 years of experience in the financial services industry, I have dedicated more than a decade to facilitating impactful training and enhancing human resources practices. My journey has been marked by a commitment to delivering personalized client solutions and fostering trust through clear communication and collaboration.

As a Learning Consultant at Capital One Bank, I have successfully facilitated training programs across various teams, identifying skill gaps and recommending innovative learning solutions. My ability to partner with business leaders has allowed me to align learning initiatives with organizational goals, ensuring that employees are equipped with the necessary skills to excel in their roles.

Throughout my career, I have been recognized for my leadership development skills and my expertise in customer engagement and retention. I am passionate about creating a positive learning environment that drives performance and efficiency, and I continuously seek opportunities to expand my knowledge and skills in the field of human resources.

Experience

Work history, roles, and key accomplishments

Current

Learning Consultant

Current

Capital One Bank

Sep 2014 - Present (10 years 9 months)

Facilitated diverse training programs for various teams, including Risk Management and Leadership Development, while partnering with business leaders to identify skill gaps. Recommended and implemented modern learning solutions such as e-learning and gamification to enhance engagement and effectiveness. Assessed training impact through feedback and performance metrics, ensuring compliance with ind

Training Delivery Learning Strategy E Learning Gamification Compliance Leadership Development Performance Metrics Risk Management

Multi-Branch Banker

Capital One Bank

Jun 2011 - Sep 2014 (3 years 3 months)

Assisted customers with personal and business banking needs, building relationships and providing financial guidance. Educated customers on Capital One's products and handled transactions, ensuring accuracy and compliance with banking regulations. Resolved customer concerns and account issues while supporting staffing needs across multiple branch locations.

Customer Service Relationship Management Sales Product Recommendations Banking Regulations Problem Solving

Financial Service Specialist

Regions Bank

Apr 2008 - Jun 2011 (3 years 2 months)

Built and maintained client relationships by understanding financial needs and providing tailored solutions and financial guidance. Assisted customers with banking products, handling routine transactions and account maintenance. Ensured adherence to banking regulations, company policies, and security procedures.

Customer Relationship Management Sales Account Management Compliance Risk Management Banking Operations

Education

Degrees, certifications, and relevant coursework

Nicholls State University

Bachelor of Arts, General Studies

Completed a comprehensive curriculum covering various disciplines to develop a broad knowledge base. Focused on interdisciplinary studies to gain a well-rounded academic foundation.