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MD MOJNO AHMAD REDOYMR
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MD MOJNO AHMAD REDOY

@mdmojnoahmadredoy

Customer service and remittance specialist driving compliance and operational excellence.

United Arab Emirates
Message

What I'm looking for

I seek a role in money exchange or banking where I can apply remittance, cash operations, and AML/CFT expertise to improve accuracy, compliance, and customer experience.

I am a highly motivated customer service professional with extensive experience in remittance operations, WPS payroll management, foreign currency exchange, and cash handling. I consistently deliver accurate financial processing, strong regulatory compliance (AML/CFT, CBUAE), and measurable improvements in speed, customer satisfaction, and retention.

Throughout my tenure at Emirates India International Exchange I improved processing efficiency by 25%, maintained 99% cash-handling accuracy, ensured 100% regulatory adherence, and drove cross-sell strategies that increased non-transactional uptake and customer retention. I thrive in target-driven environments, collaborate effectively with teams, and maintain meticulous operational controls to support business goals.

Experience

Work history, roles, and key accomplishments

EE

Customer Services Officer

Emirates India International Exchange

Nov 2011 - Apr 2024 (12 years 5 months)

Processed high-volume remittance, WPS and FX transactions while maintaining 95% customer satisfaction and 99% cash-handling accuracy; improved processing speed by 25% through system optimizations and ensured 100% AML/CFT regulatory compliance.

Education

Degrees, certifications, and relevant coursework

UC

University of Comilla

Bachelor of Business Administration, Accounting

2011 -

Bachelor of Business Administration in Accounting completed in 2011.

GR

Government City College, Rajshahi

Higher Secondary Certificate, Business Studies

2007 -

Higher Secondary Certificate in Business Studies completed in 2007.

Tech stack

Software and tools used professionally

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MD MOJNO AHMAD REDOY - Customer Services Officer - Emirates India International Exchange | Himalayas