MD MOJNO AHMAD REDOY
@mdmojnoahmadredoy
Customer service and remittance specialist driving compliance and operational excellence.
What I'm looking for
I am a highly motivated customer service professional with extensive experience in remittance operations, WPS payroll management, foreign currency exchange, and cash handling. I consistently deliver accurate financial processing, strong regulatory compliance (AML/CFT, CBUAE), and measurable improvements in speed, customer satisfaction, and retention.
Throughout my tenure at Emirates India International Exchange I improved processing efficiency by 25%, maintained 99% cash-handling accuracy, ensured 100% regulatory adherence, and drove cross-sell strategies that increased non-transactional uptake and customer retention. I thrive in target-driven environments, collaborate effectively with teams, and maintain meticulous operational controls to support business goals.
Experience
Work history, roles, and key accomplishments
Customer Services Officer
Emirates India International Exchange
Nov 2011 - Apr 2024 (12 years 5 months)
Processed high-volume remittance, WPS and FX transactions while maintaining 95% customer satisfaction and 99% cash-handling accuracy; improved processing speed by 25% through system optimizations and ensured 100% AML/CFT regulatory compliance.
Education
Degrees, certifications, and relevant coursework
University of Comilla
Bachelor of Business Administration, Accounting
2011 -
Bachelor of Business Administration in Accounting completed in 2011.
Government City College, Rajshahi
Higher Secondary Certificate, Business Studies
2007 -
Higher Secondary Certificate in Business Studies completed in 2007.
Availability
Location
Authorized to work in
Job categories
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