Md Misba
@mdmisba
IT Support Engineer with 3 years managing enterprise network infrastructure — DHCP, VLAN segmentation, and VPN connectivity — across 500+ end users.
IndiaWhat I'm looking for
I’m an IT Support Engineer with 3 years managing enterprise network infrastructure, handling DHCP, VLAN segmentation, and VPN connectivity for 500+ end users. I resolve 40+ tickets weekly using ManageEngine, maintaining 90%+ first-call resolution.
Across my roles, I’ve secured remote workforce access by managing GlobalProtect VPN connectivity and delivering Tier 1 support across MS Office and G-Suite (Workspace). I also support uninterrupted telephony operations by managing user provisioning and de-provisioning, including extensions and List IDs.
On the desktop side, I diagnose and resolve 20–30 hardware/software incidents weekly, using VNC Viewer to speed up remote diagnosis and minimize user downtime.
I bring strong ownership habits—maintaining accurate inventory records for 250–500 corporate IT assets, staying audit-compliant, and collaborating with teams to solve issues fast and correctly.
Experience
Work history, roles, and key accomplishments
L1 Engineer
Hindustan Computers
Nov 2025 - Jun 2026 (7 months)
Sustained reliable network operations for a 500+ user base by configuring and troubleshooting DHCP, VLAN segmentation, and routing environments, resolving 40+ tickets weekly via ManageEngine. Managed GlobalProtect VPN connectivity for remote workforce access and handled Tier 1 support across MS Office and G-Suite (Workspace), plus telephony account lifecycle (provisioning/de-provisioning of users,
L1 Engineer
Computer Junction Pvt Ltd
Nov 2024 - Nov 2025 (1 year)
Supported network operations for a 300+ user base by configuring DHCP and VLAN segmentation and resolving 20+ tickets weekly via ManageEngine, scaling into a larger 500+ environment at Hindustan Computers. Delivered Tier 1 support across MS Office, G-Suite, and VPN connectivity, and managed telephony account lifecycle (provisioning/de-provisioning) across dialer systems.
Desktop Support Engineer
Radisson Blu Hospitality
Jun 2023 - Jul 2024 (1 year 1 month)
Diagnosed and resolved 20–30 hardware/software incidents weekly (OS, driver, and peripheral issues) to achieve 90%+ first-call resolution and minimize user downtime. Used VNC Viewer for remote diagnosis and maintained accurate inventory records for 250–500 corporate IT assets and associated software licenses to support audit compliance.
Education
Degrees, certifications, and relevant coursework
Tilak Maharashtra Vidyapeeth
Bachelor of Computer Application (BCA), Computer Applications
2022 - 2025
Completed a Bachelor of Computer Application (BCA) with specialization in CCNA, Cloud Computing, and Cyber Security from 2022 to 2025.
Vinay Nagar Bengali Sr Sec School
Higher Secondary Education, Commerce with Mathematics
2009 - 2022
Completed Higher Secondary Education with Commerce and Mathematics from 2009 to 2022.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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