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zafar uddin

@zafaruddin1

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IT Support Engineer at Diligent Global Tech Consulting Pvt. Ltd., resolving 500+ user issues annually.

India

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At Diligent Global Tech Consulting Pvt. Ltd., I maintained on-site network devices and physical servers, and resolved more than 500 remote and on-site user issues annually involving VPN access, Outlook configurations, and internet connectivity.

I also maintained asset inventory records, streamlined technical onboarding, and participated in audit tasks with security and operations teams. Previously, I supported enterprise networks and Windows clients at Includespace, and provided Windows support at MS Windows Tech Support and G.S.R Technical Private Limited.

Experience

Work history, roles, and key accomplishments

Systems Engineer & Network Support

Diligent Global Tech Consulting Pvt. Ltd.

Feb 2021 - Oct 2025 (4 years 8 months)

Maintained on-site network devices and physical servers, ensuring high availability. Resolved over 500+ user issues annually involving VPN, Outlook, and internet connectivity, and maintained asset inventory records.

Network Troubleshooting VPN Outlook Windows Server Physical Servers Asset Management User Onboarding Security Compliance

Network Engineer

Includespace

Aug 2019 - Dec 2020 (1 year 4 months)

Troubleshot complex network issues across enterprise Wi-Fi access points and server-room equipment to optimize uptime. Provided comprehensive Windows client support for Windows XP/7 and diagnosed hardware and software faults.

Network Troubleshooting WiFi Windows XP Win7 Hardware Diagnostics Software Troubleshooting

Technical Support

MS Windows Tech Support

Jan 2016 - Dec 2016 (11 months)

Delivered frontline Windows client support and system troubleshooting for Windows XP and 7 environments. Managed large datasets and created filtered analytics reports supporting a US non-voice calling process.

Windows XP Win7 Troubleshooting Data Management Analytics Reporting