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nitin jadhav User

@nitinjadhavuser

IT Support Professional at Capgemini, promoted to L2 Support and recognized for SLA adherence and customer satisfaction.

India

Message

At Capgemini, I provide technical support through tickets, calls, chats, and emails, troubleshooting Windows, VPN, and connectivity issues for users.

I manage Active Directory accounts and permissions, support VDI environments, and handle BitLocker and certificate-related incidents. I also work with tools including ServiceNow, Intune, and GlobalProtect.

After joining Wipro Infotech, I delivered first-level technical support and remote troubleshooting, installed software, and supported desktop systems and peripherals.

At Capgemini, I was promoted to L2 Support and recognized multiple times as a Top Performer for SLA adherence and customer satisfaction. I’ve also conducted onboarding and knowledge transfer sessions for new team members.

Experience

Work history, roles, and key accomplishments

Current

GSD Consultant (L2 Support)

Current

Capgemini

Jul 2025 - Present (1 year 3 months)

Provide technical support through tickets, calls, chats, and emails, troubleshooting Windows OS, VPN, software installation, and connectivity issues. Manage user accounts, access permissions, and compliance updates through Active Directory, and support remote users using LogMeIn and Quick Assist.

IT Support Engineer

Wipro Infotech

Jun 2023 - May 2025 (1 year 11 months)

Delivered first-level technical support and remote troubleshooting to end users, installing and configuring software applications across enterprise environments. Managed user accounts, domain access, and permissions, and configured printers, scanners, and peripheral devices.