BSBhaskar sharma
@bhaskarsharma
Results-driven IT professional with 7+ years in network support.
IndiaWhat I'm looking for
I am an astute IT professional with over 7 years of experience specializing in network and desktop support. Currently, I serve as a Network Engineer at Accenture, where I manage IT infrastructure for Data Centers, focusing on security and performance optimization. My expertise in Cisco technologies, combined with outstanding troubleshooting skills, allows me to deliver superior service while maintaining strong client relationships.
Throughout my career, I have been recognized for my analytical thinking and problem-solving abilities. I have successfully led troubleshooting efforts for complex network issues, implemented network modifications, and contributed to significant projects such as the WAN to SDWAN transition. My commitment to continuous improvement is evident in my development of SOPs and Knowledge Base Articles, which streamline processes and enhance team knowledge sharing.
Experience
Work history, roles, and key accomplishments
Network Engineer
Accenture Soluton Pvt. Ltd
Jun 2021 - Present (3 years 11 months)
Managed IT infrastructure for Data Centers, focusing on security and utilizing Cisco technologies. Specialized in troubleshooting network issues, implementing network modifications, and optimizing services. Developed SOPs and conducted knowledge transfer sessions for team members.
Help Desk Analyst
lancesoft india Pvt.ltd
Jan 2021 - Jun 2021 (5 months)
Created and tracked SAP MM support tickets, prioritized issues based on severity, and assigned them to team members. Analyzed and troubleshot materials management issues, applying fixes and updating statuses in the SAP system.
Desktop Support
Quess Corp
Feb 2017 - Jan 2020 (2 years 11 months)
Provided remote support for over 5000 employees, managing incidents and service requests. Worked with incident management tools and ensured compliance with organizational standards.
IT Executive
Bramhacorp Leisure Club
Oct 2015 - Mar 2019 (3 years 5 months)
Handled installations and configurations of operating systems and software. Managed Active Directory users and resolved wireless network issues, ensuring smooth operations for users.
Education
Degrees, certifications, and relevant coursework
Guwahati University
Bachelor of Arts, Bachelor of Arts
2017 -
Sonitpur Prajapati H.S School
2014 -
Silikhabari H.S School
2012 -
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
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