LDLoukesh Dwivedi
@loukeshdwivedi
IT Technical Support professional with expertise in networking and troubleshooting.
IndiaWhat I'm looking for
I am an IT Technical Support professional with over two years of experience in desktop, network, and server support. My journey began at PCS Technology Ltd., where I provided telephonic support and managed client-side operations across multiple branches. I excelled in troubleshooting hardware and network issues, ensuring seamless connectivity and operational efficiency.
Currently, I work as a Lab Assistant at Harmilap Computer College and Information Technology, where I focus on LAN management and the installation and configuration of various operating systems, including Microsoft Windows and Red Hat Linux. My technical skills are complemented by my CCNA certification, which has equipped me with a solid foundation in networking principles.
Experience
Work history, roles, and key accomplishments
Lab Assistance
Harmilap Computer College and Information Technology
Feb 2015 - Present (10 years 3 months)
Managed LAN infrastructure and performed operating system installations including Windows XP, Windows 7, and Red Hat Linux 5.1. Configured and troubleshot network and local printers, wireless networks, and installed various software and drivers.
IT Technical Support
PCS Technology Ltd.
Jan 2013 - Aug 2014 (1 year 7 months)
Provided IT technical support across 5 client branches, offering telephonic assistance for hardware and network issues. Utilized N-Computing technology, managed LAN/VPN connections, printer sharing, and performed remote desktop support.
Education
Degrees, certifications, and relevant coursework
Harmilap Computer College Burhar
Bachelor of Computer Applications, Computer Applications
Grade: 74%
Completed a Bachelor of Computer Applications degree. Studied core concepts in computer science and software development.
Exllance Govt. High Sec School Burhar
Higher Secondary School Certificate, General Studies
Grade: 76%
Obtained the Higher Secondary School Certificate. Completed advanced secondary coursework.
Exllance Govt. High Sec School Burhar
High School Certificate, General Studies
Grade: 52%
Obtained the High School Certificate. Completed foundational secondary coursework.
Jetking Learning Center
Diploma, Computer Hardware & Networking
Completed a Diploma program in Computer Hardware and Networking. Gained practical skills in system maintenance and network configuration.
Cisco
Cisco Certified Network Associate, Networking
Achieved the Cisco Certified Network Associate certification. Demonstrated expertise in networking technologies and protocols.
Availability
Location
IndiaAuthorized to work in
Job categories
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