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LD@loukeshdwivedi
IT Technical Support professional with expertise in networking and troubleshooting.
IndiaI am an IT Technical Support professional with over two years of experience in desktop, network, and server support. My journey began at PCS Technology Ltd., where I provided telephonic support and managed client-side operations across multiple branches. I excelled in troubleshooting hardware and network issues, ensuring seamless connectivity and operational efficiency.
Currently, I work as a Lab Assistant at Harmilap Computer College and Information Technology, where I focus on LAN management and the installation and configuration of various operating systems, including Microsoft Windows and Red Hat Linux. My technical skills are complemented by my CCNA certification, which has equipped me with a solid foundation in networking principles.
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Work history, roles, and key accomplishments
Harmilap Computer College and Information Technology
Feb 2015 - Present (10 years 9 months)
Managed LAN infrastructure and performed operating system installations including Windows XP, Windows 7, and Red Hat Linux 5.1. Configured and troubleshot network and local printers, wireless networks, and installed various software and drivers.
PCS Technology Ltd.
Jan 2013 - Aug 2014 (1 year 7 months)
Provided IT technical support across 5 client branches, offering telephonic assistance for hardware and network issues. Utilized N-Computing technology, managed LAN/VPN connections, printer sharing, and performed remote desktop support.
Degrees, certifications, and relevant coursework
Bachelor of Computer Applications, Computer Applications
Grade: 74%
Completed a Bachelor of Computer Applications degree. Studied core concepts in computer science and software development.
Higher Secondary School Certificate, General Studies
Grade: 76%
Obtained the Higher Secondary School Certificate. Completed advanced secondary coursework.
High School Certificate, General Studies
Grade: 52%
Obtained the High School Certificate. Completed foundational secondary coursework.
Diploma, Computer Hardware & Networking
Completed a Diploma program in Computer Hardware and Networking. Gained practical skills in system maintenance and network configuration.
Cisco Certified Network Associate, Networking
Achieved the Cisco Certified Network Associate certification. Demonstrated expertise in networking technologies and protocols.
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