Md Jawad
@mdjawad
Customer service professional at 4Fun Lite who evaluated support interactions and recommended service improvements.
BangladeshWhat I'm looking for
At 4Fun Lite, I monitored customer support interactions across calls, chats, and emails, and tracked quality metrics to support performance improvements and training. I also analyzed customer feedback and reported platform issues to product and support teams.
At HONDA BANGLADESH, I managed a customer support team, developed service policies, and conducted staff training. Earlier, at Aarong BANGLADESH Ltd, I used sales techniques to upsell products and services, contributing to a 15% increase in monthly sales revenue.
Experience
Work history, roles, and key accomplishments
Senior Quality Assurance Specialist
4Fun Lite
Feb 2024 - Aug 2026 (2 years 6 months)
Monitored and evaluated customer support interactions across calls, chats, and emails to ensure quality and service standards. Reviewed agent performance, provided feedback, and supported QA guidelines and training initiatives.
Team Leader at Customer Support
HONDA BANGLADESH
Oct 2021 - Jan 2024 (2 years 3 months)
Managed a team of service representatives, providing leadership and guidance to ensure exceptional customer satisfaction. Developed customer service policies, resolved complex issues, and conducted training sessions on communication and best practices.
Customer Service Team lead
Genex Infosys Limited
Aug 2018 - Sep 2021 (3 years 1 month)
Provided exceptional customer service by addressing inquiries and resolving issues. Demonstrated strong communication and problem-solving skills, and collaborated with team members to improve customer retention.
Customer Service Sales
Aarong BANGLADESH Ltd
Feb 2017 - Mar 2018 (1 year 1 month)
Provided exceptional customer service and cultivated strong client relationships to increase retention. Demonstrated effective sales techniques, resulting in a 15% increase in monthly sales revenue.
Education
Degrees, certifications, and relevant coursework
United International University
Bachelor of Business Administration, Marketing
2014 - 2022
Pursued a Bachelor of Business Administration with a focus on Marketing from 2014 to 2022.
SEIP BACCO
Professional Customer Service (PCS), Customer Service
2020 - 2020
Certified Professional Customer Service specialist accredited by SEIP BACCO.
Nageshwari Degree College
Higher Secondary Certificate, Commerce
2012 - 2014
Completed Higher Secondary Certificate in Commerce from 2012 to 2014.
Hatibandha S.S High School
Secondary School Certificate, Commerce
2012 -
Completed Secondary School Certificate in Commerce in 2012.
Tech stack
Software and tools used professionally
Availability
Location
BangladeshAuthorized to work in
Salary expectations
Job categories
Interested in hiring Md ?
You can contact Md and 90k+ other talented remote workers on Himalayas.
Message MdGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
