Open to opportunities

Aman Faiyaz

@amanfaiyaz

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Customer Success Manager focused on driving adoption and retention.

Bangladesh

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What I'm looking for

I am looking for a role that fosters collaboration, encourages growth, and values customer success.

I am a dedicated Customer Success Manager with a proven track record of managing strategic customer relationships to drive adoption, retention, and growth. My experience includes leading Executive Business Reviews (EBRs) and identifying upsell opportunities that have resulted in over $1 million in expansion revenue. I pride myself on being a trusted advisor, aligning customer goals with product capabilities to deliver measurable outcomes.

With a Master of Business Administration in Marketing and a Bachelor's in Social Science, I leverage my educational background to enhance customer satisfaction and improve retention. My role as a Customer Success Specialist involved managing Salesforce CRM for strategic decision-making and supporting lead generation efforts. I have successfully led operations for large-scale projects, ensuring compliance and operational integrity while meeting KPI goals.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Field Nation. Ltd

Jun 2025 - Present (1 month)

Managed strategic and scaled customer relationships to drive adoption, retention, and growth. Served as a trusted advisor by aligning customer goals with product capabilities and delivering measurable outcomes. Led Executive Business Reviews (EBRs), identified upsell and cross-sell opportunities, and collaborated cross-functionally to reduce churn—resulting in over $300K in expansion revenue.

Customer Relationship Management Strategic Account Management Upselling Cross Functional Collaboration Data Analysis

Customer Success Specialist

Field Nation. Ltd

Oct 2023 - May 2025 (1 year 7 months)

Drove adoption and retention by ensuring data accuracy, managing Salesforce CRM for strategic decision-making, and supporting lead generation and digital engagement to meet KPIs and boost platform usage. Led Executive Business Reviews (EBRs) and product demonstrations using data-driven insights to showcase measurable ROI, identifying upsell opportunities through consulting and account management,

Salesforce CRM Lead Generation Product Demonstrations Account Management Upselling Customer Satisfaction Retention

MarketPlace Coordinator

Dhaka International University

Feb 2022 - Sep 2023 (1 year 7 months)

Recruited and vetted tech professionals to build optimized project talent pools, supporting IT service demands and expanding the provider network to enhance service availability, quality, and meet KPI goals. Led operations for the platform’s largest project, completing over 5,000 work orders in 3 days, and 9000+ work orders in 6 months while ensuring compliance.

Recruitment Talent Acquisition Project Management IT Services Operations Management Compliance KPIs Provider Network Expansion

Customer Service Officer

bkash.Ltd

Jun 2020 - Nov 2021 (1 year 5 months)

Resolved customer inquiries with high satisfaction, ensuring alignment with KPI metrics, while delivering real-time updates to enhance service delivery and build product trust. Mitigated fraud and ensured service security, while verifying financial transactions for accuracy and error prevention to maintain operational integrity.

Customer Service KPIs Fraud Mitigation Customer Satisfaction Real Time Updates