Grace John

I am a results-driven banking operations and customer service specialist with two years of hands-on experience in electronic banking channels, merchant acquisition, and dispute/fraud management. I consistently drive sales for POS, QR, Facepay and USSD products while ensuring regulatory compliance and high-quality merchant support.

I excel at identifying customer needs, resolving complex operational issues, and collaborating with marketing and relationship teams to win mandates and increase channel usage and fee income. I bring strong communication, data analysis, and problem-solving skills, with practical knowledge of MS Office and SQL, and a proven track record of meeting monthly sales targets and improving customer satisfaction.