HimalayasHimalayas logo
Grace  John GJ
Open to opportunities

Grace John

@gracejohn3

Customer-focused banking operations specialist driving sales, compliance, and exceptional merchant support.

Nigeria
Message

What I'm looking for

I seek a role in banking or payments operations where I can grow merchant acquisition, drive e-channel adoption, solve operational challenges, and contribute to revenue and compliance goals.

I am a results-driven banking operations and customer service specialist with two years of hands-on experience in electronic banking channels, merchant acquisition, and dispute/fraud management. I consistently drive sales for POS, QR, Facepay and USSD products while ensuring regulatory compliance and high-quality merchant support.

I excel at identifying customer needs, resolving complex operational issues, and collaborating with marketing and relationship teams to win mandates and increase channel usage and fee income. I bring strong communication, data analysis, and problem-solving skills, with practical knowledge of MS Office and SQL, and a proven track record of meeting monthly sales targets and improving customer satisfaction.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

University of Port Harcourt logoUH

University of Port Harcourt

Bachelor of Science, Marketing

Completed a Bachelor of Science in Marketing at the University of Port Harcourt.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan