At Lotus Bank, I coordinated the onboarding and rollout of Remita and Interswitch PayDirect, working with vendors and technology and operations teams to take both platforms live. They served over 1,000 customers weekly across the bank.
I also led the ₦100 million Digital Banking Centres project at two Lagos locations, coordinating design, construction, and technology integration from initiation to launch in eight weeks. I partnered with the technology team on digital experiences across online and mobile banking.
At Zenith Bank Plc, I supported funds transfer, customer service, and cash and teller operations. I kept transaction records audit-ready, resolved customer issues, maintained ATM service with vendors, and detected and helped apprehend a fraudulent customer.
