Mbuso Nkosi
@mbusonkosi
Appointment setter and customer support professional who drives results through phone sales, lead generation, and IT problem-solving.
What I'm looking for
I’m a versatile professional with experience in sales, lead generation, appointment setting, and customer service, supported by an IT background that strengthens my technical understanding and structured thinking. I’m confident in phone-based communication, building rapport, handling objections, and performing in target-driven environments.
Most recently, I worked as a results-driven appointment setter for Call on Me Marketing, scheduling appointments for Discovery Financial Advisors while maintaining strong teamwork and exceptional customer service. Earlier, I developed operational discipline during my 5 years at Checkers (night-shift weekend only) through efficient stocking, replenishment, accurate product rotation, and inventory discipline, and I also provided chat support at Cloud workers by helping users with login and platform usage issues.
Experience
Work history, roles, and key accomplishments
Chat Support Agent
Cloud Workers
Apr 2021 - Apr 2026 (5 years)
Provided remote chat support by assisting users with login and platform usage issues. Applied strong problem-solving and professional communication to meet performance targets while maintaining customer satisfaction.
Appointment Setter
Call On Me Marketing
Mar 2023 - Jan 2025 (1 year 10 months)
Served as an appointment setter, scheduling appointments for Discovery Financial Advisors through phone-based lead handling. Worked with a team to maintain communication, adapt to customer requirements, and deliver consistent customer service.
Merchandiser - Checkers
Checkers Southgate
Jan 2017 - Jan 2022 (5 years)
Worked as a night-shift/weekend-only merchandiser for 5 years, managing stocking, replenishment, and organization across multiple departments. Ensured accurate product rotation, maintained inventory levels, and upheld presentation, cleanliness, and safety standards.
Education
Degrees, certifications, and relevant coursework
Grade 12 (Admission to Bachelors Degree)
Grade 12, General Education
2016 -
Completed Grade 12 with admission to a bachelors degree in 2016, studying subjects including IsiZulu, English, Life Science, Geography, History, and Life Orientation.
Diploma in IT
Diploma in Information Technology, Information Technology
Completed a Diploma in IT. The institution and dates are not specified in the provided information.
Availability
Location
Authorized to work in
Social media
Job categories
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