Open to opportunities

Mbuso Nkosi

@mbusonkosi

Appointment setter and customer support professional who drives results through phone sales, lead generation, and IT problem-solving.

South Africa

Message

What I'm looking for

I’m looking for a role where I can use appointment setting, lead generation, and customer service to hit targets while applying my IT and chat-support problem-solving to help customers quickly and professionally.

I’m a versatile professional with experience in sales, lead generation, appointment setting, and customer service, supported by an IT background that strengthens my technical understanding and structured thinking. I’m confident in phone-based communication, building rapport, handling objections, and performing in target-driven environments.

Most recently, I worked as a results-driven appointment setter for Call on Me Marketing, scheduling appointments for Discovery Financial Advisors while maintaining strong teamwork and exceptional customer service. Earlier, I developed operational discipline during my 5 years at Checkers (night-shift weekend only) through efficient stocking, replenishment, accurate product rotation, and inventory discipline, and I also provided chat support at Cloud workers by helping users with login and platform usage issues.

Experience

Work history, roles, and key accomplishments

Chat Support Agent

Cloud Workers

Apr 2021 - Apr 2026 (5 years)

Provided remote chat support by assisting users with login and platform usage issues. Applied strong problem-solving and professional communication to meet performance targets while maintaining customer satisfaction.

Chat Support Customer Service User Login Support Troubleshooting Platform Support Problem Solving Communication PROFESSIONAL Performance Targeting

Appointment Setter

Call On Me Marketing

Mar 2023 - Jan 2025 (1 year 10 months)

Served as an appointment setter, scheduling appointments for Discovery Financial Advisors through phone-based lead handling. Worked with a team to maintain communication, adapt to customer requirements, and deliver consistent customer service.

Appointment Setting Lead Generation Phone Communication Customer Service Scheduling Team Collaboration

Merchandiser - Checkers

Checkers Southgate

Jan 2017 - Jan 2022 (5 years)

Worked as a night-shift/weekend-only merchandiser for 5 years, managing stocking, replenishment, and organization across multiple departments. Ensured accurate product rotation, maintained inventory levels, and upheld presentation, cleanliness, and safety standards.

Merchandising stock replenishment Inventory Management Stock Rotation Retail Operations Time Management

Education

Degrees, certifications, and relevant coursework

Grade 12 (Admission to Bachelors Degree)

Grade 12, General Education

2016 -

Completed Grade 12 with admission to a bachelors degree in 2016, studying subjects including IsiZulu, English, Life Science, Geography, History, and Life Orientation.