Open to opportunities

Mbuso Elton Nkosi

@mbusoeltonnkosi

I’m a chat support professional focused on solving login and platform issues with clear communication and customer satisfaction.

South Africa

Message

What I'm looking for

I’m looking to join a hardworking team where I can handle customer chat support, resolve account/platform issues, and contribute to targets. I want opportunities to grow professionally while using my IT and communication strengths to deliver excellent service.

I’m experienced in chat support at Cloudworkers, assisting users with login and platform usage issues. I bring strong problem-solving, effective communication, and a clear commitment to customer satisfaction while staying professional under performance targets.

Before that, I worked as an appointment setter with Call on Me Marketing, scheduling appointments for Discovery Financial Advisors. I’m results-driven, collaborate well with teams, and adapt quickly to diverse customer requirements to keep service consistent and organized.

With an IT-focused background, I’m well versed in computers from hardware to software, including basic technical support and repairing operating systems and other software. I’ve also built confidence working with networking devices and servers, supported by A+ and N+ training, plus strong presentation and listening skills.

Experience

Work history, roles, and key accomplishments

Appointment Setter

Call On Me Marketing

Jun 2023 - Jan 2024 (7 months)

Scheduled appointments for Discovery Financial Advisors with a consistent focus on customer service and organizational accuracy. Collaborated with the team and adapted to customer needs to support appointment-setting goals.

Appointment Setting Appointments Customer Service Team Collaboration Communication Skills

Chat Support Agent

Cloudworkers

Apr 2021 - May 2023 (2 years 1 month)

Provided chat support to help users resolve login and platform usage issues while maintaining professionalism and strong communication. Demonstrated problem-solving skills with a focus on customer satisfaction and meeting performance targets.

Customer Support Chat Support Platform Troubleshooting Problem Solving Professional communication Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Grade 12 (Matric)

High School Diploma, General Education

Completed Grade 12 (Matric) in 2016 with subjects including IsiZulu, English, Life Science, Geography, History, Life Orientation, and Mathematical Literacy.

Diploma in IT

Diploma in Information Technology, Information Technology

Completed a Diploma in Information Technology covering computer hardware and software, Microsoft Office applications (Excel and Word), and troubleshooting operating systems and other software, with A+ and N+ training.