Mbuso Elton Nkosi
@mbusoeltonnkosi
I’m a chat support professional focused on solving login and platform issues with clear communication and customer satisfaction.
What I'm looking for
I’m experienced in chat support at Cloudworkers, assisting users with login and platform usage issues. I bring strong problem-solving, effective communication, and a clear commitment to customer satisfaction while staying professional under performance targets.
Before that, I worked as an appointment setter with Call on Me Marketing, scheduling appointments for Discovery Financial Advisors. I’m results-driven, collaborate well with teams, and adapt quickly to diverse customer requirements to keep service consistent and organized.
With an IT-focused background, I’m well versed in computers from hardware to software, including basic technical support and repairing operating systems and other software. I’ve also built confidence working with networking devices and servers, supported by A+ and N+ training, plus strong presentation and listening skills.
Experience
Work history, roles, and key accomplishments
Appointment Setter
Call On Me Marketing
Jun 2023 - Jan 2024 (7 months)
Scheduled appointments for Discovery Financial Advisors with a consistent focus on customer service and organizational accuracy. Collaborated with the team and adapted to customer needs to support appointment-setting goals.
Chat Support Agent
Cloudworkers
Apr 2021 - May 2023 (2 years 1 month)
Provided chat support to help users resolve login and platform usage issues while maintaining professionalism and strong communication. Demonstrated problem-solving skills with a focus on customer satisfaction and meeting performance targets.
Education
Degrees, certifications, and relevant coursework
Grade 12 (Matric)
High School Diploma, General Education
Completed Grade 12 (Matric) in 2016 with subjects including IsiZulu, English, Life Science, Geography, History, Life Orientation, and Mathematical Literacy.
Diploma in IT
Diploma in Information Technology, Information Technology
Completed a Diploma in Information Technology covering computer hardware and software, Microsoft Office applications (Excel and Word), and troubleshooting operating systems and other software, with A+ and N+ training.
Availability
Location
Authorized to work in
Job categories
Skills
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