Kollins Gozie
@kollinsgozie
Dedicated telemarketer with 4+ years in sales and customer support.
What I'm looking for
I am a dedicated and results-driven telemarketer with over four years of experience in sales and customer support. My journey has been marked by a strong commitment to providing exceptional customer experiences and a proven ability to upsell products effectively. I have honed my skills in various customer relationship management tools, including Hubspot and Freshdesk, which have enabled me to streamline processes and enhance customer interactions.
Throughout my career, I have excelled in roles such as Appointment Setter and Customer Support Assistant, where I made over 300 outbound calls daily, set appointments, and resolved customer inquiries with professionalism and integrity. My focus on maintaining high-quality service standards has consistently contributed to reducing churn rates and meeting company targets. I am passionate about leveraging my communication and problem-solving skills to drive sales and foster lasting customer relationships.
Experience
Work history, roles, and key accomplishments
Appointment Setter / Cold Caller
Alpha CX Technology
Jan 2022 - Jan 2023 (1 year)
Responsible for making outbound calls to potential customers, setting appointments, and following up to reduce churn rates. Demonstrated excellent communication and teamwork skills while maintaining a high volume of calls.
Customer Support Assistance
M365 Connect
Jan 2021 - Sep 2021 (8 months)
Resolved customer tickets with professionalism, adhering to company policies and guidelines. Updated customer records using CRM tools and ensured quality service in line with KPIs.
Telemarketer
Green Work Solutions
Sep 2018 - Sep 2019 (1 year)
Generated leads and upsold products while showcasing services to engage potential and existing customers. Consistently met company sales targets.
Education
Degrees, certifications, and relevant coursework
PGBPGNGLOBAL
Internship, Marketing & Sales
2023 -
Internship in Marketing & Sales.
Delta State University
Bachelor of Arts, Banking & Finance
2021 -
Bachelor of Arts in Banking & Finance.
Availability
Location
Authorized to work in
Job categories
Interested in hiring Kollins?
You can contact Kollins and 90k+ other talented remote workers on Himalayas.
Message KollinsFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
