Mbali ZunguMZ
Open to opportunities

Mbali Zungu

@mbalizungu

Customer-focused chemical engineer with a passion for sales and service.

South Africa
Message

What I'm looking for

I seek a role that values customer-centric approaches and offers growth opportunities.

I am a customer-focused and results-driven chemical engineer with a strong passion for sales and customer service. My entrepreneurial venture as the founder of Lela Holiday Apartments has reinforced my ability to deliver exceptional client experiences. I excel at identifying customer needs, resolving issues efficiently, and building trust-based relationships that drive loyalty and business growth.

Throughout my career, I have successfully led and motivated teams of over 50 individuals, ensuring operational excellence and exceeding performance targets. My experience as an English teacher in South Korea allowed me to enhance customer experiences by creating engaging learning environments, resulting in significant improvements in student participation and satisfaction. I am committed to creating value at every customer touchpoint and thrive in dynamic, people-centric environments.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

The Council for Six Sigma Certification logoTC

The Council for Six Sigma Certification

Lean Six Sigma Green Belt, Quality Management

2025 - 2025

Achieved Lean Six Sigma Green Belt certification, focusing on process improvement methodologies and quality management techniques to enhance operational efficiency.

Tshwane University of Technology logoTT

Tshwane University of Technology

Bachelor of Technology, Chemical Engineering

2014 - 2017

Grade: 70%

Completed a Bachelor of Technology in Chemical Engineering with an overall aggregate of 70%. The program focused on the principles of chemical engineering, including process design, thermodynamics, and materials science.

PI

Project Management Institute

Project Management Professional (PMP), Project Management Certification - PMP

Tech stack

Software and tools used professionally

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Mbali Zungu - Founder - Lela Holiday Apartments | Himalayas