Open to opportunities

Mbali Zungu

@mbalizungu

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Customer-focused chemical engineer with a passion for sales and service.

South Africa

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What I'm looking for

I seek a role that values customer-centric approaches and offers growth opportunities.

I am a customer-focused and results-driven chemical engineer with a strong passion for sales and customer service. My entrepreneurial venture as the founder of Lela Holiday Apartments has reinforced my ability to deliver exceptional client experiences. I excel at identifying customer needs, resolving issues efficiently, and building trust-based relationships that drive loyalty and business growth.

Throughout my career, I have successfully led and motivated teams of over 50 individuals, ensuring operational excellence and exceeding performance targets. My experience as an English teacher in South Korea allowed me to enhance customer experiences by creating engaging learning environments, resulting in significant improvements in student participation and satisfaction. I am committed to creating value at every customer touchpoint and thrive in dynamic, people-centric environments.

Experience

Work history, roles, and key accomplishments

Current

Founder

Current

Lela Holiday Apartments

Aug 2023 - Present (1 year 11 months)

Founded and managed holiday apartments, delivering exceptional customer service and resolving issues to ensure high satisfaction. Implemented data-driven pricing strategies and improved occupancy rates by 20%. Led all aspects of operations, including marketing and team management.

Customer Service Data Analysis Team Management Marketing Problem Solving Communication Customer Retention Conflict Resolution

English Teacher

Jeollanamdo International Education Institute

May 2019 - May 2023 (4 years)

Enhanced student engagement and retention through interactive teaching methods. Built strong relationships with students and parents, achieving a 90%+ satisfaction rate. Developed tailored lesson plans that improved student performance by 15%.

Teaching Communication Lesson planning Relationship Building Problem Solving Customer Care

Process Controller

Rhodes Food Group

Jan 2018 - Mar 2018 (2 months)

Coordinated logistics and dispatch to ensure accurate order fulfillment. Supervised a team of 50+, implementing quality checks that led to a 95%-100% customer satisfaction rate. Optimized plant processes to achieve production targets while maintaining high standards.

Quality Assurance Process Optimization Customer Satisfaction Problem Solving Communication Productivity Conflict Resolution Analytical Skills

Education

Degrees, certifications, and relevant coursework

The Council for Six Sigma Certification

Lean Six Sigma Green Belt, Quality Management

2025 - 2025

Achieved Lean Six Sigma Green Belt certification, focusing on process improvement methodologies and quality management techniques to enhance operational efficiency.

Tshwane University of Technology

Bachelor of Technology, Chemical Engineering

2014 - 2017

Grade: 70%

Completed a Bachelor of Technology in Chemical Engineering with an overall aggregate of 70%. The program focused on the principles of chemical engineering, including process design, thermodynamics, and materials science.