Open to opportunities

Mayurika Sen

@mayurikasen

Message

Dedicated customer support associate with a focus on client satisfaction.

India

Message

What I'm looking for

I am looking for a role that allows me to grow in customer service and develop my skills further.

I am a customer support associate with a strong commitment to providing exceptional service. At EDWINS, I have honed my skills in handling customer queries through various channels, including calls, emails, and chats. My ability to resolve issues promptly and professionally has not only enhanced customer satisfaction but has also contributed to building lasting loyalty.

In addition to my customer service expertise, I have successfully conducted email marketing campaigns that effectively promoted our services and offers. My proactive approach has enabled me to meet and exceed monthly sales targets through effective communication and upselling techniques. I take pride in maintaining accurate records of customer interactions and feedback, ensuring that our team continually improves our service delivery.

Experience

Work history, roles, and key accomplishments

Customer Support Associate

Edwins

Jan 2023 - Present (2 years 6 months)

Handled customer queries via calls, emails, and chats, resolving issues promptly and professionally. Conducted email marketing campaigns to promote services and offers, meeting and exceeding monthly sales targets through effective communication and upselling.

CRM Management Business Development Email Marketing Customer Service Sales

Education

Degrees, certifications, and relevant coursework

The University Of Calcutta

Bachelor of Commerce, Accountancy and Finance

Pursued a Bachelor of Commerce degree with a focus on Accountancy and Finance. Developed a strong understanding of financial principles, accounting practices, and business operations.

South City International School

High School Diploma, General Studies

Grade: Class 10: 89% ICSC BOARD, Class 12: 75% ISC BOARD

Completed secondary education, achieving 89% in the ICSC Board for Class 10 and 75% in the ISC Board for Class 12. Engaged in a comprehensive curriculum across various subjects.