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@baburao
Experienced customer support professional with strong email communication skills.
I am an experienced customer support professional with a strong background in providing timely and effective assistance to customers via email. My journey in customer support began with my role as a Telecaller at Athena BPO Pvt Ltd, where I honed my skills in engaging with customers and fulfilling their needs through proactive communication.
At Vidal Healthcare Services, I managed customer inquiries and complaints, ensuring high satisfaction levels while handling corporate accounts. Currently, as a Senior Operation Executive at Finnovation Tech Solutions, I leverage my email communication skills to deliver outstanding service and resolve inquiries efficiently. I am passionate about enhancing customer experiences and contributing to team success.
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Work history, roles, and key accomplishments
Finnovation Tech Solutions Private Limited
Aug 2022 - Aug 2023 (1 year)
Provided customer support primarily through email, assisting customers with inquiries, feedback, and problem resolution to ensure high satisfaction levels.
Vidal Healthcare Services Private Limited
Aug 2020 - Oct 2021 (1 year 2 months)
Managed customer inquiries and complaints through phone calls, emails, and chat support, while handling corporate accounts and providing product information.
Athena BPO Pvt Ltd
Apr 2019 - Apr 2020 (1 year)
Conducted proactive outbound calls for telemarketing, lead generation, and customer surveys, engaging with clients to fulfill business objectives.
Degrees, certifications, and relevant coursework
SSLC, Secondary Education
2012 - 2012
Software and tools used professionally
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