Mayowa Olubunmi

I’m an accomplished customer service professional and Contact Center Agent with a demonstrated record of success across the banking, manufacturing, and media industries. I manage customer interactions efficiently, resolve complaints, and promote relevant products to support satisfaction and retention.

In my contact center role, I handle a high volume of customer inquiries, run telemarketing efforts to market banking products, and conduct HNI discovery calls to introduce new offerings. I also leverage CRM software and Microsoft Office tools to maintain up-to-date customer engagement records, while consistently delivering professional, solution-driven communication.

Before that, I’ve worked as a Personal Assistant, coordinating customer orders with a focus on punctuality and quality, supporting marketing and promotional efforts, and handling client complaints through negotiation. I’ve also served as a Servicom Auditor, conducting service quality audits and presenting recommendations, and completed an Osun State Broadcasting Corporation internship supporting content creation and technical/administrative operations.