Open to opportunities

Mayerli Gordillo Neme

@mayerligordilloneme

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Bilingual customer support and digital communication specialist in modern languages.

Colombia

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What I'm looking for

I’m looking for a role combining bilingual customer support and digital communication, where I can apply my language skills, maintain data/privacy compliance, and contribute to clear, accurate content that improves user experiences.

I’m a Modern Languages professional with a background in GORDILLONEME Digital Communication and proficiency in English, Portuguese, Italian, and Korean. I bring strong interpersonal skills, attention to detail, and a proactive approach to problem-solving to every bilingual interaction.

At Teleperformance Colombia as “Customer Expert I – English (B2),” I delivered high-quality, real-time bilingual support via chat channels, managing simultaneous digital customer interactions while ensuring data accuracy and problem-solving under strict operational metrics. I also adhered to global corporate security, data privacy, and digital platform compliance guidelines.

I’ve also supported operations and content creation—coordinating professional training sessions and monitoring quality and productivity KPIs as “Operations Support Leader,” and building digital marketing materials as a “Creative Visual Designer & Digital EAN Communication Sales and Telemarketing.” I enjoy translating complex information, moderating and analyzing multilingual content, and improving user experiences through effective communication across different channels.

Experience

Work history, roles, and key accomplishments

Customer Expert I - English

Teleperformance Colombia

Jan 2021 - Jan 2025 (4 years)

Provided high-quality real-time bilingual English support via chat, managing simultaneous customer digital interactions while ensuring data accuracy and problem resolution under operational metrics. Followed global security, data privacy, and digital platform compliance guidelines.

Bilingual Client Support (English B2)Chat Support Digital Communication Customer Service Problem Solving Data Privacy Compliance Platform Compliance

Operations Support Leader

Fibrardo Inc SAS

Jun 2023 - Dec 2024 (1 year 6 months)

Coordinated professional training sessions and monitored quality and productivity KPIs to support operations. Standardized operational reports and improved interdepartmental communication.

Support Operations training coordination KPIs Operational Reporting Process Standardization Compliance

Bilingual Agent (Audio Review)

Customer Helpline Colombia

Apr 2017 - Mar 2019 (1 year 11 months)

Reviewed, classified, and analyzed multilingual audio recordings, routing information based on intent and content compliance. Transcribed and documented specialized information with strong linguistic accuracy, and provided coaching for bilingual support team performance.

Audio review Multilingual Transcription Content Moderation Intent Based Routing Bilingual Support Documentation