Valentina Mora Carrillo

I am a bilingual chat agent with five years of experience in providing exceptional customer service. My passion lies in effective communication, and I thrive on bringing my language skills to the forefront of customer interactions. I have a proven track record of efficiently diagnosing and resolving technical issues, which has significantly contributed to high levels of customer satisfaction.

In my previous role at Teleperformance, I provided bilingual technical support, focusing on software, hardware, and connectivity issues. I meticulously documented user interactions and followed up on cases in CRM systems to ensure quality and continuity of service. Additionally, as a freelance translator, I have honed my skills in delivering accurate translations while adhering to strict deadlines, showcasing my excellent time management and organizational abilities.