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MAYANK AGGARWAL

@mayankaggarwal

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Dedicated Technical Support Representative with software testing expertise.

India

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What I'm looking for

I am looking for a role that allows me to utilize my technical skills while providing excellent customer support in a collaborative environment.

I am a Technical Support Representative with a strong background in software testing and customer service. With experience in assisting clients with software functionality and managing user accounts, I ensure that applications run smoothly and securely. My role involves not only troubleshooting but also enhancing software based on client feedback, which has honed my analytical skills and attention to detail.

Throughout my career, I have worked in various customer support roles, where I developed a keen understanding of client needs and effective communication strategies. My experience at Simson Softwares has equipped me with the ability to manage software deployments and conduct thorough testing to maintain high-quality standards. I am passionate about leveraging technology to improve user experiences and resolve issues efficiently.

Experience

Work history, roles, and key accomplishments

Technical Support Representative

Simson Softwares Private Limited

Jun 2023 - Jul 2024 (1 year 1 month)

Assisted clients with software usage, managed user accounts, and resolved queries through various communication channels. Conducted software testing, maintained data security, and adhered to quality standards.

Technical Support Software Testing SQL Data Migration Communication Skills Quality Assurance

Security Admin

Transguard Group

Dec 2018 - Mar 2023 (4 years 3 months)

Protected systems from unauthorized access, conducted risk assessments, and prepared detailed reports. Provided first aid and maintained confidentiality of sensitive information.

Risk Assessment Customer Service Security Protocols Communication Skills

Customer Support Representative

Concentrix

Dec 2017 - Nov 2018 (11 months)

Monitored tickets and processed client requests via email, ensuring compliance with SOPs and meeting service level agreements. Focused on achieving customer service goals.

Customer Support Communication Skills Problem Solving

Customer Service Associate

Tech Mahindra

Mar 2016 - Dec 2017 (1 year 9 months)

Monitored transactions and processed customer requests while ensuring compliance with KYC regulations. Maintained accuracy and met customer service goals.

Transaction Monitoring KYC Customer Service Problem Solving Communication Skills

Education

Degrees, certifications, and relevant coursework

DAV College

Bachelor of Computer Applications, Computer Applications

2012 - 2015

Pursued a Bachelor's degree in Computer Applications, focusing on software development, programming, and application management.

Government Polytechnic College

Diploma, Electronics and Communication Engineering

2009 - 2012

Completed a Diploma in Electronics and Communication Engineering, gaining knowledge in electronic systems, communication technologies, and practical engineering skills.