Open to opportunities

Prem Choudhary

@premchoudhary2

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Detail-oriented IT professional with expertise in tech support and software testing.

India

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What I'm looking for

I am looking for a role that offers growth opportunities, a collaborative environment, and the chance to leverage my technical skills to solve real-world problems.

I am a dedicated IT professional with a Bachelor in Science in IT from Ranchi University, where I graduated with an 8 CGPA. My journey in technology began with a strong foundation in cloud computing and software testing, which I have applied in various roles, including technical support and customer care. I have a proven track record of diagnosing and resolving IT issues, ensuring optimal performance and user satisfaction.

In my recent role at Concentrix, I honed my troubleshooting skills, effectively managing and repairing IT systems while documenting solutions for future reference. My experience as a Customer Care Associate at Teleperformance further developed my problem-solving abilities, allowing me to liaise effectively between clients and management. I am passionate about maintaining a positive brand image through content moderation, ensuring inclusivity and user safety in digital spaces.

Experience

Work history, roles, and key accomplishments

Content Moderation

Ink IT Solution

Mar 2024 - Present (2 years 3 months)

Helped maintain a positive brand image by preventing association with undesirable content and promoting inclusivity. Successfully completed a Software Testing internship, ensuring software functionality and adherence to specifications.

Content Moderation Brand Management Software Testing Quality Assurance User Protection

Customer Care Associate

Teleperformance

Aug 2023 - Present (2 years 10 months)

Demonstrated strong problem-solving skills by effectively troubleshooting customer issues. Updated client information on screen in a timely and accurate manner.

Problem Solving Customer Service Data Entry Client Relations Communication

Tec Support

Concentrix

Jun 2022 - Present (4 years)

Maintained, managed, and repaired IT systems, diagnosing and resolving software and hardware faults. Provided troubleshooting and problem-solving support to customers, ensuring effective issue resolution.

IT Systems Problem Solving Technical Support

Education

Degrees, certifications, and relevant coursework

CBSE

Matriculation, General Studies

Grade: 8.8 CGPA

Completed Matriculation with a strong academic performance, achieving an 8.8 CGPA. This foundational education provided a comprehensive understanding of core subjects.

Ranchi University

Bachelor of Science, Information Technology

Grade: 8 CGPA

Earned a Bachelor of Science in IT, demonstrating proficiency in information technology concepts and applications. Achieved an 8 CGPA, reflecting dedicated academic effort and understanding of the field.