Varun Vb

Delivered technical support via email, chat, and phone, achieving high customer satisfaction rates and resolving complex technical issues. Utilized remote access tools like Splashtop SOS and CRM tools to track and resolve issues efficiently, enhancing customer retention rates. Implemented a comprehensive knowledge base and training program for the support team, improving first-call resolution rate

Acquired proficiency in STLC, SDLC, and diverse manual testing methodologies. Developed and executed test cases, enhancing defect reporting accuracy and applying black-box testing techniques across functional, integration, and regression scenarios. Conducted end-to-end testing cycles for multiple software projects utilizing tools such as JIRA and Selenium.

Enhanced customer relationships, boosting client retention and cross-selling opportunities while managing account openings and customer inquiries to improve operational efficiency. Identified new client acquisition opportunities and promoted financial products effectively, securing high-value client accounts and increasing portfolio growth by 25%. Forged strategic partnerships with key stakeholder

Managed Aadhaar enrollment, ensuring precise data collection and overseeing daily operations while maintaining documentation compliance for streamlined workflows. Entered and verified over 2,000 records monthly, executing daily data entry tasks with a 99% accuracy rate. Enhanced data integrity through meticulous review and verification processes.

Grade: 7.29

Completed a Diploma in Computer Engineering. Focused on foundational concepts and practical skills relevant to the field.

Completed Higher Secondary education. Acquired foundational knowledge across various academic disciplines.