Open to opportunities

Adarsh AP

@adarshap

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Customer Support & Manual QA trainee delivering fast, accurate issue resolution.

India

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What I'm looking for

I want a role where I can combine customer support and manual QA skills to resolve issues quickly, maintain strong satisfaction, and contribute to quality improvements. I’m eager to learn continuously and deliver reliable outcomes in a supportive team.

I’m a customer support professional with experience in handling service-related issues, resolving customer queries efficiently, and maintaining high customer satisfaction through clear communication. At Reliance Jio, I also managed complaint resolution and follow-up activities while coordinating with internal teams to ensure timely resolution.

I’ve built a foundation in manual software testing through my QSpiders training (Manual Testing, SQL, Java) and applied it in crowd testing—deriving test cases, executing scenarios, and identifying defects. I focused on both functional and non-functional issues and received certification as appreciation.

I bring strong customer relationship management, problem-solving, and analytical thinking, and I’m committed to continuous learning and delivering quality service that supports organizational success. I’m a quick learner who works well with multitasking and time management in fast-moving environments.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Reliance Jio

Jan 2024 - Jan 2025 (1 year)

Resolved customer queries and service issues efficiently while maintaining high satisfaction through effective communication. Handled complaint resolution with follow-up activities and coordinated with internal teams to ensure timely issue resolution.

Customer Support Query Resolution Complaint Handling Customer Satisfaction Communication Skills Problem Solving

Education

Degrees, certifications, and relevant coursework

QSpiders Software Testing Training

Software Testing Training (Manual Testing, SQL, Java), Software Testing

Activities and societies: Crowd testing: test case derivation, scenario execution, defect identification; certified for appreciation.

Completed Software Testing training covering Manual Testing, SQL, and Java. Performed crowd testing activities including test case derivation, scenario execution, and defect identification.