Open to opportunities

maya aviles

@mayaaviles

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Dedicated customer service professional with healthcare experience.

Zimbabwe

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What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

I am a customer service professional with extensive experience in various roles, including HR Specialist and Certified Medication Aide. My journey began in the healthcare sector, where I developed a strong foundation in patient care and communication. I transitioned into customer service, where I have honed my skills in managing inquiries and resolving issues effectively.

At H&R Block, I provide exceptional support to associates, acting as a liaison between them and the HR department. My role involves addressing inquiries and ensuring that all concerns are handled promptly. Additionally, my experience at UMB Bank as a Card Specialist has equipped me with the ability to manage high-volume calls and troubleshoot complex issues related to banking services.

I pride myself on my clear communication and reliability, which have been key to my success in enhancing customer experiences. I am always ready to learn and adapt, ensuring that I meet the needs of both clients and colleagues.

Experience

Work history, roles, and key accomplishments

Current

HR Specialist / CSR

Current

H&R Block

Jan 2021 - Present (4 years 5 months)

Provided exceptional customer service by handling manager and associate inquiries, requests, and concerns via phone, email, live chat, and written correspondence. Served as a liaison between associates and human resources departments, responding to questions regarding HR programs.

Customer Service Communication Live Chat Email Support Conflict Resolution Microsoft Office

Card Specialist

UMB Bank

Jan 2021 - Present (4 years 5 months)

Answered high-volume inbound customer calls, addressing fraudulent accounts and assisting with overdue balances. Troubleshot issues with card denials and resolved concerns regarding ATM, debit, and VISA credit cards for new and returning clients.

Customer Service Billing Account Management Troubleshooting Inbound Payment Processing Conflict Resolution Financial Services

CSR / Front Office

Carmax

Feb 2019 - Present (6 years 4 months)

Supported efforts to enhance customer and employee experience, leading a team of representatives using supervisory skills including time management, planning, communication, and coaching. Monitored individual and team performance to ensure quality standards were met or exceeded.

Customer Service Team Leadership Performance Monitoring Communication Coaching Time Management Conflict Resolution

Certified Medication Aide/PCA

TNC Community

Mar 2017 - Present (8 years 3 months)

Administered scheduled medications to clients and provided assistance with G-tube feedings, cleaning, and bathing. Ensured proper care and support for individuals requiring medication and personal care.

Patient Care G Tube Feeding