Freda Towns

Worked remotely for Bank of America's fraud department, processing and investigating claims to determine liability. Performed data entry and conducted thorough investigations for three years.

Assisted associates with various HR-related inquiries, including paycheck stubs, W-2 questions, and login information. Provided comprehensive support for all general HR concerns.

Handled inbound calls, assisting clients with credit card payments and providing authorization support to store associates. Maintained a positive attitude while resolving customer inquiries.

Assisted clients in the catalogs department, ensuring proper order placement and timely dispatch. Handled inbound calls while maintaining a positive customer service approach.

Accurately selected, measured, and combined prescription components to prepare custom orders, adhering to batch records for precise weighing of powdered substances. Ensured compliance with cGMP and SOPs, including proper PPE usage and documentation.

Maintained a professional and clean reception area, arranging special accommodations for guests to ensure optimal satisfaction. Answered inbound calls and scheduled appointments for the cleaning crew.

Managed office supplies and assisted with administrative tasks such as filing, answering phones, and scheduling appointments. Greeted customers, answered general questions, and facilitated communication by taking accurate messages for staff.

Managed customer service, trained staff, and resolved operational issues, while also preparing various menu items and ensuring food safety. Handled cash, processed credit card payments, and prepared bank deposits.

Completed high school education, gaining foundational knowledge and skills across various subjects.