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Loanmy Estevez

@loanmyestevez

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Customer service professional with strong technical support skills.

Nicaragua

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated customer service professional with extensive experience in technical support, healthcare, and sales. My journey began at Accedo Technology, where I honed my skills as a shop assistant and later transitioned to Sitel, providing technical assistance for telephone and internet services. My role as a product trainer allowed me to develop my communication skills further, ensuring that customers received the best possible support.

At Concentrix, I specialized in Microsoft technical support, where I tackled complex issues and provided solutions that enhanced customer satisfaction. My experience in healthcare support at Sitel involved scheduling appointments and consulting on billing for United Health Care, which deepened my understanding of the healthcare industry. Most recently, I worked as a sales associate with Harding Brothers, where I showcased luxurious products and delivered exceptional service to clients.

Experience

Work history, roles, and key accomplishments

Current

Sales Associate

Current

Harding Brothers

Dec 2022 - Present (2 years 7 months)

Managed sales of a variety of products and specialized in luxurious watch brands. Developed strong sales and product knowledge skills in a dynamic retail environment.

Sales Retail Product Knowledge Customer Service

Health Care Support

Sitel

Sep 2021 - Oct 2022 (1 year 1 month)

Scheduled appointments for United Health Care and provided billing consultation. Demonstrated empathy and attention to detail in a healthcare support role.

Healthcare Support Scheduling Billing Consultation Customer Service Empathy

Technical Support

Concentrix

Jun 2020 - Sep 2021 (1 year 3 months)

Delivered technical support for Microsoft products, resolving complex customer issues. Utilized strong problem-solving and communication skills to assist users effectively.

Troubleshooting Customer Service Problem Solving Communication

Customer Service/Technical Support

Sitel

Apr 2017 - May 2020 (3 years 1 month)

Provided technical assistance for telephone and internet services. Trained new hires on product knowledge and customer support procedures.

Technical Support Product Training Customer Service Troubleshooting Communication

Customer Service

Accedo Technology

Sep 2016 - Jan 2017 (4 months)

Provided customer service and acted as a shop assistant at Kohl's. Developed strong communication and problem-solving skills in a fast-paced environment.

Customer Service Retail Sales Communication Problem Solving Multitasking

Education

Degrees, certifications, and relevant coursework

Universidad Politécnica de Nicaragua

Tourism Business and Administration, Tourism Business and Administration

Undertook studies in Tourism Business and Administration at Universidad Politécnica de Nicaragua, starting in March 2014. The program was not completed.