Daysi Tinoco

Guided customers with online orders, order changes, cancellations, tracking, deliveries, returns, and refunds following company policies. Addressed complaints and escalations with empathy, documenting interactions and maintaining high customer satisfaction.

Assisted customers via phone, email, and live chat in English, managing account inquiries, transaction limits, and fraud prevention support. Escalated complex issues to specialized departments while maintaining accurate documentation.

Provided customer service support through live chat for account setup and unauthorized transactions while managing multiple conversations. Resolved inquiries related to failed payments, transactions, account access, and disputes, delivering professional written communication.

Earned a Specialist Technician certification in Customer Service and Hotel Reception, gaining specialized skills in hospitality and client relations.

Pursued a Bachelor's Degree in English, developing strong language skills and academic knowledge.

Completed training in Windows and Microsoft Office, enhancing computer proficiency.

Completed high school education, building foundational knowledge and skills.