Davi Chacon

I am a detail-oriented and adaptable customer service professional with over two years of experience in providing exceptional customer service and technical support. My journey has equipped me with strong problem-solving skills and the ability to communicate effectively in both Spanish and English. I thrive in dynamic work environments where I can leverage my empathy and dedication to enhance customer satisfaction.

At IBEX Global, I excelled as a Customer Service and Tech Support Representative, where I was responsible for managing multiple lines of business, including inbound and outbound calls, chats, and emails. I consistently met or exceeded key performance indicators, ensuring a positive customer experience while maintaining high-quality service. My role as a Subject Matter Expert allowed me to assist in resolving escalated technical issues and provide valuable insights to enhance team performance.