chandler peebles

Collaborated with Inside Sales management and cross-functional teams on customer projects and orders, configuring international sales and freight forwarding. Managed contract renewals, negotiated terms for profitability, and delivered exceptional customer service by resolving service issues and managing escalations.

Provided support to projects, customers, and teams, while proactively improving expertise in application/systems. Documented in Salesforce CRM and established cost, schedule, and performance baselines for acquisition programs, tracking program milestones.

Coordinated and managed logistics operations for project teams, tracking project progress against timelines and budgets. Developed and executed functional test plans, engaging with Plant and Operational Directors as a solution provider in data warehousing and business intelligence.

Conducted research and analysis on the current and future state of business and IT systems, identifying gaps and opportunities for improvement. Designed and proposed optimal solutions that met business requirements and aligned with IT capabilities and standards.

Conducted ad-hoc analytic tasks with complex data collection, evaluation, and analysis among relational databases. Maintained and updated test cases, test designs, serviceware, and support documentation to ensure accurate testing and support of applications.

Processed online documents in Peoplesoft and SAP, including purchase orders, change orders, and expense reports, ensuring expenditures were within budget. Conducted inventory control, field inventory audits, and acted as a primary point of contact for business services, liaising with various departments and vendors.

Served as a strategic member of the development team for designing and rolling out new websites, applications, and CRM systems. Led a major software implementation project, increasing department productivity by 20%, and executed a company-wide CRM system migration with a focus on data integrity.

Activities and societies: Project Management Essential Certification (CAPM); Management & Strategy Institute - October 2022; CompTIA ITF+ Certification (cyber security) - August 2023; Salesforce Trailhead Badge

Completed a Bachelor of Business Administration, focusing on core business principles and management strategies. Gained foundational knowledge in various aspects of business operations and administration.