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Lauren Coleman-Hughes

@laurencoleman-hughes

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Strategic project manager delivering complex, high-revenue healthcare and consumer research programs.

United States

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What I'm looking for

I am seeking senior project or operations roles in market research where I can lead end-to-end studies, improve processes, manage budgets, and maintain strong client relationships.

I am a strategic, solutions-driven project manager with over 15 years leading complex healthcare and consumer market research studies from inception through delivery. I specialize in managing multimillion-dollar quantitative initiatives while maintaining high standards for quality and timeliness.

I have a proven track record of recovering at-risk projects, regaining client confidence, and strengthening long-term relationships through proactive communication and execution excellence. I consistently identify upsell opportunities during engagements, at times increasing client revenue by up to 50%.

My strengths include cross-functional coordination, vendor management, budgeting, and risk mitigation, alongside hands-on operational oversight of survey programming, respondent recruitment, and invoicing. I led adoption of new internal systems and created templates and training guides to improve team performance and delivery consistency.

I bring a calm, detail-oriented approach under pressure and a reputation earned primarily through trusted referrals. I aim to drive efficient project lifecycles, optimize workflows, and ensure client satisfaction on high-profile studies.

Experience

Work history, roles, and key accomplishments

Quantitative Project Manager

Sep 2021 - Mar 2025 (3 years 6 months)

Managed end-to-end quantitative healthcare and consumer research projects, ensuring on-time delivery, quality standards, and profitability for studies exceeding $1M while resolving fielding issues and restoring client confidence on at-risk programs.

Project Management Survey Programming Budget Management Vendor Management QA

Senior Project Coordinator

GfK

Sep 2010 - Sep 2021 (11 years)

Led operations for data collection services, coordinating project execution plans, bids, schedules, and vendor invoicing to meet timeliness, budget, and quality targets across multiple studies.

Operations Management Invoicing Budgeting Quality Assurance Reporting Process Improvement

Field Coordinator II

GfK

Apr 2010 - Sep 2010 (5 months)

Executed data collection activities and monitored project performance against budgets, schedules, and quality metrics to ensure on-schedule delivery and accurate documentation.

Data Collection Performance Monitoring Quality Reporting Documentation Troubleshooting Client Communication

Associate/Manager

TNS

Apr 2008 - Apr 2010 (2 years)

Managed third-party sample operations, overseeing supplier performance, costing, quoting, and cross-functional coordination to deliver projects on time and within budget.

Supplier Performance Cost Processing Quotes

Coordinator, Quality Management

TNS

Jun 2007 - Apr 2008 (10 months)

Conducted quality assurance and benchmarking for internal departments and vendors, designing service-level criteria and supporting QA improvement programs including Six Sigma initiatives.

Quality Assurance Benchmarking Process Improvement Six Sigma