Lauren Coleman-Hughes
@laurencoleman-hughes
Strategic project manager delivering complex, high-revenue healthcare and consumer research programs.
United StatesWhat I'm looking for
I am a strategic, solutions-driven project manager with over 15 years leading complex healthcare and consumer market research studies from inception through delivery. I specialize in managing multimillion-dollar quantitative initiatives while maintaining high standards for quality and timeliness.
I have a proven track record of recovering at-risk projects, regaining client confidence, and strengthening long-term relationships through proactive communication and execution excellence. I consistently identify upsell opportunities during engagements, at times increasing client revenue by up to 50%.
My strengths include cross-functional coordination, vendor management, budgeting, and risk mitigation, alongside hands-on operational oversight of survey programming, respondent recruitment, and invoicing. I led adoption of new internal systems and created templates and training guides to improve team performance and delivery consistency.
I bring a calm, detail-oriented approach under pressure and a reputation earned primarily through trusted referrals. I aim to drive efficient project lifecycles, optimize workflows, and ensure client satisfaction on high-profile studies.
Experience
Work history, roles, and key accomplishments
Quantitative Project Manager
M3
Sep 2021 - Mar 2025 (3 years 6 months)
Managed end-to-end quantitative healthcare and consumer research projects, ensuring on-time delivery, quality standards, and profitability for studies exceeding $1M while resolving fielding issues and restoring client confidence on at-risk programs.
Led operations for data collection services, coordinating project execution plans, bids, schedules, and vendor invoicing to meet timeliness, budget, and quality targets across multiple studies.
Executed data collection activities and monitored project performance against budgets, schedules, and quality metrics to ensure on-schedule delivery and accurate documentation.
Associate/Manager
TNS
Apr 2008 - Apr 2010 (2 years)
Managed third-party sample operations, overseeing supplier performance, costing, quoting, and cross-functional coordination to deliver projects on time and within budget.
Coordinator, Quality Management
TNS
Jun 2007 - Apr 2008 (10 months)
Conducted quality assurance and benchmarking for internal departments and vendors, designing service-level criteria and supporting QA improvement programs including Six Sigma initiatives.
Education
Degrees, certifications, and relevant coursework
Temple University, Fox School of Business & Management
Bachelor of Business Administration, Marketing
Grade: Cum laude (GPA: 3.44)
Activities and societies: Dean's List (Fall 2004, Spring 2005, Spring 2007); Scholar Award recipient; People’s First Certificate (2006)
Completed a Bachelor of Business Administration in Marketing, graduating cum laude with a 3.44 GPA and multiple academic honors.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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