At Ndung'u Chege & Associates Advocates, I independently researched, configured, and rolled out a ClickUp infrastructure within two weeks to manage 50+ corporate accounts and active contracts. I also triage more than 200 executive emails and 20+ client inquiries weekly while protecting confidential records.
Previously, I supported customers at Planett Shoes across its website, WhatsApp, Facebook, and Instagram, handling billing questions, payment discrepancies, and returns. At Cherd Africa, I managed client onboarding documentation, updated CRM tracking platforms, and compiled weekly research updates.
