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Fidel Castro

@fidelcastro5

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Executive Assistant at Craydel Kenya Limited who managed the CEO’s calendar, inbox, travel, and follow-through.

Kenya

Message

At Craydel Kenya Limited, I supported the CEO with calendar and inbox management, meeting preparation, and day-to-day administration. I acted as a gatekeeper and tracked decisions, follow-ups, and deadlines through to completion.

I coordinated travel and scheduling logistics across stakeholders, handled confidential business and personal information, and flagged risks early to prevent rework.

As a Senior Financial Advisor & Enrollment Consultant at Craydel Kenya Limited, I supported prospective students and families through a multi-channel pipeline. I prepared presentations that made financial and enrollment information clear, and tracked next steps in Zoho and LeadSquared.

At Influx, I manage customer inquiries across email, live chat, and tickets, resolving 40–70 inquiries a day. I use client-specific procedures and tools including Notion, Guru, Slack, and Teams to keep support organized and consistent.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Influx

May 2026 - Present (6 months)

Managed a high-volume multi-channel inbox, resolving 40–70 inquiries per day while meeting response-time targets. Maintained a 90%+ customer satisfaction score through professional and empathetic communication.

Notion Guru Slack Microsoft Teams Email Live Chat Ticketing Customer Support SOPs

Executive Assistant – Candidate Training Program

Athena Labs LLC

Apr 2026 - Apr 2026 (0 months)

Completed an intensive 80-hour multi-modal program covering calendar and inbox management, meeting preparation, task and commitment tracking, and administrative operations for senior executives. Earned certification in Executive Assistance from Athena Global Learning.

Calendar Management Inbox Management Meeting Preparation Task Tracking Administrative Operations

Executive Assistant to the CEO

Craydel Kenya Limited

Sep 2023 - Apr 2026 (2 years 7 months)

Served as the CEO's trusted right hand for three years, managing a complex calendar, a high-volume inbox, meeting preparation and day-to-day administrative operations. Acted as gatekeeper, prioritized incoming requests, and owned task and commitment tracking.

Calendar Management Inbox Management Meeting Preparation Task Tracking Travel Coordination Confidentiality Risk Flagging Communication Skills

Senior Financial Advisor & Enrollment Consultant

Craydel Kenya Limited

Sep 2023 - Apr 2026 (2 years 7 months)

Primary point of contact for prospective students and families, managing a multi-channel pipeline and prioritizing high-value contacts. Handled sensitive financial and personal information with discretion and prepared stakeholder presentations.

Zoho LeadSquared CRM Pipeline Management Stakeholder Presentation Information Handling Discrétion Communication Skills

Direct Sales Representative

KCB Group

Mar 2023 - Sep 2023 (6 months)

Communicated professionally with customers to deliver against asset and liability sales targets, contributing to retail banking portfolio growth. Compiled and reported customer feedback to inform engagement adjustments.

Sales Client Communication feedback reporting Retail Banking

Business Intern

Buymore POS

Jun 2022 - Dec 2022 (6 months)

Conducted market and competitor research that informed the company's expansion strategy. Supported customers directly through product training and satisfaction follow-up visits.

Market Research Competitive Analysis Customer Training Customer Satisfaction