Open to opportunities

Christine Nina

@christinenina

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Results-driven Executive Assistant with 7+ years of experience.

Kenya

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What I'm looking for

I am looking for a role that values efficiency and innovation, where I can leverage my skills in administration and customer support to drive business success.

I am a results-driven Executive Assistant with over 7 years of experience in optimizing workflows and enhancing business operations. My expertise lies in managing executive priorities and handling high-volume customer interactions, which has allowed me to significantly improve digital engagement and streamline administrative processes for increased efficiency.

Throughout my career, I have successfully managed social media accounts for multiple clients, improving engagement by 45% through strategic content creation. My role as a Senior Compliance Officer involved leading a team of 48 officers, where I optimized workflows and ensured regulatory compliance, generating Ksh. 103 million in settlement statements monthly. I am adept at using various digital collaboration tools and project management systems, which has enabled me to transition seamlessly into remote work environments.

Experience

Work history, roles, and key accomplishments

Current

Freelance Executive Assistant

Current

Self Employed

Oct 2023 - Present (1 year 7 months)

As a Freelance Executive Assistant, I manage social media accounts, provide administrative support, and enhance customer engagement for multiple clients. I have successfully increased social media engagement and improved customer satisfaction through effective communication and strategic content creation.

Social Media Management Administrative Support Data Entry Customer Support Content Creation Project Management Customer Engagement Communication Workflow Optimization

Call Center Supervisor

Mwananchi Credit Limited

May 2024 - Jul 2024 (2 months)

Supervised a team of over 24 agents, enhancing customer support and service delivery. I improved first-call resolution rates and increased loan sales through effective team management and customer engagement strategies.

Customer Support Performance Management Training Workflow Optimization Problem Solving Customer Engagement Communication Leadership Service Delivery

Senior Compliance Officer

Premier Credit Limited

Feb 2019 - May 2023 (4 years 3 months)

Led a team to ensure regulatory compliance and optimize workflows. I successfully improved document management processes and generated significant monthly settlement statements while reducing compliance gaps and enhancing client satisfaction.

Regulatory Compliance Team Leadership Document Management Workflow Optimization Training Problem Solving Data Analysis Process Improvement

Call Center Team Leader

Premier Credit Limited

Sep 2018 - Jan 2019 (4 months)

Managed a team of 7 agents, focusing on improving customer support and satisfaction. I streamlined processes and contributed to the launch of a mobile loan service, significantly reducing turnaround times.

Team Management Customer Support Process Improvement Training Communication Problem Solving Collaboration Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

ALX Africa

Certificate in Data Analytics, Data Analytics

Currently pursuing a Certificate in Data Analytics, focusing on data interpretation, analysis, and visualization to support business decision-making.

Moi University

Bachelor of Arts, Travel and Tours Operations Management

Completed a Bachelor of Arts in Travel and Tours Operations Management, focusing on the principles of tourism management, operations, and customer service in the travel industry.