Jocelyn Barrett

Led cross-functional customer engagement initiatives across North America and Latin America, coordinating stakeholders and ensuring successful execution of strategic programs. Spearheaded the launch of Trustpilot customer reviews in the US and managed the relaunch of the My WU Membership program across multiple countries.

Managed multiple concurrent digital and customer engagement projects across North America and Latin America, coordinating cross-functional teams and stakeholders to ensure alignment with business objectives and deadlines. Supported customer engagement, loyalty, and digital transformation initiatives.

Managed complex, multi-market client programs for major global brands including American Express, L Brands, Nestlé, Marc Jacobs, and Michael Kors. Coordinated end-to-end project execution, including setup, testing, quality assurance, deployment, and reporting.

Managed international client accounts across Asia-Pacific, EMEA, and Latin America/Canada for American Express. Coordinated email campaign setup, testing, deployment, and quality assurance, and maintained subscriber databases.

Bachelor's Degree in Advertising Design from Universidad Americana - CR.