Open to opportunities

Mikeë Campos

@mikecampos

Message

I grow revenue, retention, and customer experience through scalable sales operations.

Costa Rica

Message

What I'm looking for

I'm looking to lead sales, operations, or customer experience teams where I can improve execution, build scalable processes, coach high-performing teams, and drive measurable revenue and retention growth.

I've led sales, operations, and customer experience work for more than 20 years, improving revenue, retention, and end-to-end execution through coaching, process design, and performance management.

At BV Media, I increased sales KPIs from 25% to 56% and improved retention from 0.03% to 11.44% through strategic coaching and process optimization. I also developed SOPs, delivered individual and group coaching, and implemented data-driven action plans.

At Lexmark International, I managed cross-functional service delivery across Central America and exceeded regional KPIs within my first six months. I standardized operations across multiple countries, strengthened provider relationships, and improved service quality through better workflows and training.

I've also built sales departments from the ground up at Organico Soft, managed teams of 20+ associates and supervisors, and run client-focused service businesses. I bring hands-on experience with CRM systems, lifecycle management, customer acquisition, retention, and scalable operational execution.

Experience

Work history, roles, and key accomplishments

Current

Entrepreneur

Current

Holistic Therapy

Jul 2020 - Present (6 years 2 months)

Founded and managed a client-based service business, overseeing acquisition, communication, retention, and service delivery. Maintained high client satisfaction through personalized service and follow-up.

Client Acquisition Customer Retention Customer Service Scheduling Operations Management Communication Skills

Sales and Retention Coach

BV Media

Jan 2017 - Dec 2019 (2 years 11 months)

Increased sales KPIs from 25% to 56% and improved retention from 0.03% to 11.44% through coaching and process optimization. Developed and implemented SOPs to standardize sales and retention processes.

Sales Coaching Retention Strategy Process Optimization SOP Development Data Driven Action Plans Upselling Customer Experience

Entrepreneur

SafeTbox

Jun 2015 - Jun 2016 (1 year)

Developed sales strategies and supported customer acquisition efforts. Assisted with marketing initiatives and social media management.

Sales Strategy Customer Acquisition Marketing Social Media Management Client Engagement Relationship Management

Service Delivery Manager

Lexmark International

Sep 2012 - Nov 2014 (2 years 2 months)

Managed cross-functional operations and coordinated execution across multiple teams and Central American countries. Exceeded regional KPIs within first 6 months through performance strategy and execution.

Cross Functional Operations SOP Development Process Optimization Stakeholder Management Training Performance Strategy

Social Media Manager

Nateevo

Jan 2012 - Sep 2012 (8 months)

Assisted Online Marketing and Social Media accounts in Costa Rica and New York.

Digital Marketing Social Media Management

Sales and Project Manager

Organico Soft

Jan 2009 - Jan 2012 (3 years)

Built and deployed the Sales Department from the ground up, including structure, processes, and performance strategy. Managed daily activities of a sales team of 20+ associates and supervisors.

Sales Strategy Team Management SOP Development Workflow Optimization Performance Metrics Cross Functional Collaboration