Yasser Ali Calero Escoto
@yasseralicaleroescot
Customer Success Manager with expertise in account management and tech support.
NicaraguaWhat I'm looking for
I am a dedicated professional with over four years of experience in Account Management, Customer Service, and Tech Support roles, primarily for US-based companies. My journey has been marked by a commitment to enhancing customer satisfaction and retention through effective communication and a deep understanding of client needs. I have successfully managed large customer portfolios, demonstrating that empathy and ownership are crucial in delivering exceptional customer experiences.
In my recent role as a Customer Success Account Manager, I played a pivotal role in onboarding new clients and ensuring their smooth transition to our systems. By analyzing usage trends and providing actionable insights, I have consistently exceeded sales quotas and improved user satisfaction. My background in financial services has equipped me with the skills to evaluate credit worthiness and manage loan portfolios effectively, contributing to the financial health of my clients.
With a strong foundation in business administration and a passion for technology, I am eager to leverage my skills in a dynamic environment where I can contribute to customer success and drive business growth.
Experience
Work history, roles, and key accomplishments
CSAM Support Agent
Concentrix
Feb 2024 - Present (1 year 4 months)
Assisted Account Managers and Sales teams by analyzing usage and adoption reports, highlighting trends and suggesting actions for retention and contract customization. Collaborated with Account and Sales Managers to analyze customer data and provide actionable insights.
Customer Success Account Manager
Foundever
Aug 2022 - Feb 2024 (1 year 6 months)
Delivered onboarding, training, and software demonstrations to new customers, ensuring a smooth transition. Followed up on adoption and usage data to identify trends and bottlenecks, designing action plans that increased adoption and user satisfaction.
Credit Card Customer Service Specialist
Foundever
Jun 2021 - Aug 2022 (1 year 2 months)
Assisted customers with card inquiries, fraud reports, merchant disputes, and personal information updates, adhering to Due Diligence and Compliance best practices. Provided customers with demonstrations on e-banking and self-service tools available on the official website.
Loan Officer
Credicompras SA
Jan 2021 - Jun 2021 (5 months)
Evaluated creditworthiness by processing loan applications and interviewing applicants to collect financial information and determine eligibility. Sold complementary financial products and services to active customers.
Comercial and Agricultural Loan Officer
Fundenuse
Jun 2020 - Nov 2020 (5 months)
Responsible for the growth and management of a portfolio of 150 customers, maintaining healthy financial indicators during the pandemic. Visited businesses to gather financial information and analyzed it to make risk-based loan approval decisions.
Comercial Loan Officer // Debt Collector
Financiera Finca Nicaragua
Jan 2018 - Jun 2020 (2 years 5 months)
Managed to grow a loan portfolio of 315 customers by 5% every month and interviewed applicants to collect financial information to determine worthiness. Developed successful strategies that stabilized the portfolio and lowered outstanding loans from 10% to below 3% in a three-month period.
Loan Officer
Financiera Fama SA
Jun 2014 - Jan 2018 (3 years 7 months)
Managed and grew a loan portfolio from 220 initial customers by 50% by the end of the first year, doubling the total customers in 3 years. Stabilized the 30+ days outstanding loans indicator from 17% to 1% in 3 years by growing portfolio volume and designing effective collections strategies.
Education
Degrees, certifications, and relevant coursework
Universidad Cristiana Autonoma de Nicaragua
Major in Business Administration, Business Administration
Completed a comprehensive program focusing on business principles and administration.
Universidad Martin Lutero
B.A. English with Specialization in Education, English with Specialization in Education
Earned a Bachelor of Arts degree with a focus on English and specialized in education.
Tech stack
Software and tools used professionally
Availability
Location
NicaraguaAuthorized to work in
Job categories
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