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Alfredo MembreñoAM
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Alfredo Membreño

@alfredomembreo

I am a bilingual debt collector and customer service professional with strong negotiation and data analysis skills.

Nicaragua
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What I'm looking for

I seek a bilingual collections or customer-service role where I can apply negotiation, CRM and data-analysis skills, contribute to recovery targets, and grow in a collaborative team.

I earned a System Engineer degree from Universidad Nacional de Ingeniería (2012 - 2018) and have built practical experience across operations, customer service, and collections.

I worked as a Printer operator at PBS Nicaragua (August 2018 – August 2020), a Customer service representative at Concentrix (January 2021 – February 2022), and as a Debt Collector at Connect International (March 2022 – September 2023) and Tower Auto Mall NY (December 2023 – July 2025).

In these roles I applied negotiation, financial literacy, experience with multiple CRMs, and data analysis and interpretation to support recovery efforts and improve customer interactions. I am bilingual (English and Spanish) and proficient in Microsoft Office and general IT.

I seek positions where I can leverage my negotiation, CRM, and data-analysis skills in a collaborative team, continue developing professionally, and contribute measurable results.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Universidad Nacional de Ingeniería logoUI

Universidad Nacional de Ingeniería

Bachelor of Science, Systems Engineering

2012 - 2018

Completed Systems Engineering studies at Universidad Nacional de Ingeniería from 2012 to 2018.

IS

Instituto Didáctico Domingo Faustino Sarmiento

Secondary Education, Secondary Education

2009 - 2011

Completed 3rd to 5th year of secondary education at Instituto Didáctico Domingo Faustino Sarmiento from 2009 to 2011.

CP

Colegio “El Proyecto”

Primary Education, Primary Education

2001 - 2006

Attended primary education at Colegio “El Proyecto” from 2001 to 2006.

CI

Colegio Independencia

Secondary Education, General Education

2007 -

Attended 7th grade at Colegio Independencia in 2007.

CO

Colegio Alfa y Omega

Secondary Education, General Education

2008 -

Attended 8th grade at Colegio Alfa y Omega in 2008.

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Alfredo Membreño - Debt Collector - Tower Auto Mall NY | Himalayas