AMAlfredo Membreño
@alfredomembreo
I am a bilingual debt collector and customer service professional with strong negotiation and data analysis skills.
NicaraguaWhat I'm looking for
I earned a System Engineer degree from Universidad Nacional de Ingeniería (2012 - 2018) and have built practical experience across operations, customer service, and collections.
I worked as a Printer operator at PBS Nicaragua (August 2018 – August 2020), a Customer service representative at Concentrix (January 2021 – February 2022), and as a Debt Collector at Connect International (March 2022 – September 2023) and Tower Auto Mall NY (December 2023 – July 2025).
In these roles I applied negotiation, financial literacy, experience with multiple CRMs, and data analysis and interpretation to support recovery efforts and improve customer interactions. I am bilingual (English and Spanish) and proficient in Microsoft Office and general IT.
I seek positions where I can leverage my negotiation, CRM, and data-analysis skills in a collaborative team, continue developing professionally, and contribute measurable results.
Experience
Work history, roles, and key accomplishments
Debt Collector
Tower Auto Mall NY
Dec 2023 - Jul 2025 (1 year 7 months)
Recovered overdue payments and negotiated settlements for automotive accounts, maintaining accurate records and consistent recovery rates.
Debt Collector
Connect International
Mar 2022 - Sep 2023 (1 year 6 months)
Managed delinquent accounts, negotiated payment plans, and recovered outstanding balances while adhering to collection compliance standards.
Customer Service Representative
Concentrix
Jan 2021 - Feb 2022 (1 year 1 month)
Provided multilingual customer support, resolved inquiries, and maintained high service levels while handling high call volumes.
Printer Operator
PBS Nicaragua
Aug 2018 - Aug 2020 (2 years)
Operated printing presses and maintained print production quality, meeting daily output targets and minimizing waste.
Education
Degrees, certifications, and relevant coursework
UIUniversidad Nacional de Ingeniería
Bachelor of Science, Systems Engineering
2012 - 2018
Completed Systems Engineering studies at Universidad Nacional de Ingeniería from 2012 to 2018.
Instituto Didáctico Domingo Faustino Sarmiento
Secondary Education, Secondary Education
2009 - 2011
Completed 3rd to 5th year of secondary education at Instituto Didáctico Domingo Faustino Sarmiento from 2009 to 2011.
Colegio “El Proyecto”
Primary Education, Primary Education
2001 - 2006
Attended primary education at Colegio “El Proyecto” from 2001 to 2006.
Colegio Independencia
Secondary Education, General Education
2007 -
Attended 7th grade at Colegio Independencia in 2007.
Colegio Alfa y Omega
Secondary Education, General Education
2008 -
Attended 8th grade at Colegio Alfa y Omega in 2008.
Tech stack
Software and tools used professionally
Availability
Location
NicaraguaAuthorized to work in
Salary expectations
Job categories
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