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Wiston Amilcar Bermudez Mendieta

@wistonamilcarbermude

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I drive B2B sales and legal intakes through high-volume outreach, qualification, and client communication.

Nicaragua

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What I'm looking for

I'm looking for a role where I can apply high-volume sales or legal intake experience, strong CRM discipline, and bilingual client communication while contributing to pipeline growth, client qualification, and team performance.

I've driven B2B sales, SaaS outreach, and legal client intake across remote U.S. markets, including Bobtail, Alonso & Alonso Law Firm, Criminal Helpline, and Concentrix supporting Vonage Business.

At Concentrix, I progressed through SDR, Account Executive, and B2B SDR/BDR Team Lead responsibilities. I booked demos at a 30% rate, exceeded quarterly sales targets by 25%, increased average deal size by 18%, and coached 10+ SDRs and BDRs to increase qualified lead generation by 30%.

I'm fluent in English and Spanish, and I combine empathetic client communication with disciplined CRM management in Salesforce, HubSpot, Zoho, Dolphin, and Filevine. My work includes qualifying Lemon Law, personal injury, and immigration cases, managing full sales cycles, and maintaining high-volume outreach and accurate case documentation.

Experience

Work history, roles, and key accomplishments

Intake Specialist (Lemon Law)

Remote (USA)

Oct 2025 - Jun 2026 (8 months)

Managed high-volume inbound and outbound calls, qualifying clients based on Lemon Law eligibility and vehicle defect criteria. Conducted detailed client intakes, gathered and verified key information, and entered case data into CRM systems.

CRM Lemon Law Client intake Call Handling Data Entry Communication Skills

Account Executive

Bobtail

Sep 2024 - Sep 2025 (1 year)

Discovered clients' business needs and proposed tailored logistics solutions. Analyzed market trends to align marketing and sales strategies, and negotiated and closed B2B contracts while maintaining a strong opportunity pipeline.

B2B Sales Negotiation Pipeline Management Market Analysis Logistics

Treatment Coordinator

Perfect Smile Doc

Apr 2024 - Sep 2024 (5 months)

Explained dental treatment plans and costs to patients, verified insurance coverage, and coordinated care plans with providers. Scheduled patient appointments and followed up on treatment phases.

Patient Coordination Insurance Verification Scheduling Communication Skills

Sales Executive – Full Sales Cycle

Criminal Helpline

Jan 2024 - Apr 2024 (3 months)

Cold-called criminal defense attorneys with high-quality prequalified leads. Conducted end-to-end sales from outreach to contract close, maintaining a daily call volume of 200+ and generating 15+ new clients monthly.

Cold Calling Full cycle Sales Lead Generation B2B Sales

Intake Specialist (Inbound/Outbound – Personal Injury & Immigration)

Alonso & Alonso Law Firm

Feb 2022 - Apr 2024 (2 years 2 months)

Handled inbound and outbound calls to screen and pre-qualify clients for personal injury and immigration legal cases. Collected, verified, and entered detailed personal and legal information into intake systems for accurate case processing.

Legal Intake Personal Injury Immigration CRM Call Handling Data Entry

Cold Caller – SAAS Sales

Liquor Spilt

Sep 2023 - Dec 2023 (3 months)

Promoted a SaaS platform through 100+ daily cold calls. Scheduled product demos via Google Meet and closed deals, increasing the client database with new business sign-ups.

Cold Calling SaaS Sales Product Demonstrations Google Meet Closing

Account Executive (AE)

Concentrix (Vonage Business)

Mar 2018 - Aug 2023 (5 years 5 months)

Managed full sales cycle from discovery to deal close, averaging 15–20 new client acquisitions per month. Conducted tailored product demos, negotiated contracts, and onboarded new clients, regularly upselling additional features.

Full cycle Sales Product Demonstrations Negotiation Onboarding Upselling Account Management

Sales Development Representative (SDR)

Concentrix (Vonage Business)

Mar 2018 - Aug 2023 (5 years 5 months)

Conducted 100–200 outbound calls per day to identify and engage decision-makers across various industries. Researched target accounts to tailor outreach, qualified leads using BANT/SPIN criteria, and maintained accurate records in Salesforce/HubSpot.

Lead Generation Cold Calling BANT SPIN Salesforce HubSpot Appointment Setting Account Research

B2B SDR/BDR Team Lead

Concentrix (Vonage Business)

Mar 2018 - Aug 2023 (5 years 5 months)

Supervised and mentored a team of 10+ SDRs and BDRs, providing coaching, training, and performance feedback. Developed outreach scripts and email sequences, analyzed team KPIs, and facilitated alignment between SDRs, AEs, and Marketing.

Team Leadership Coaching Training Performance Management KPI Analysis Outreach Strategy Email Sequences Objection Handling

Customer Service Agent

Accedo Technologies

Jan 2016 - Feb 2018 (2 years 1 month)

Assisted customers with billing and service issues via inbound channels. Resolved complaints, maintained CRM records, and handled emails, chats, and de-escalations with professional conduct.

Customer Service Billing CRM Complaint Resolution Email Chat De escalation