Sergio canez

As a Customer Success Specialist, I increased customer satisfaction by addressing concerns and providing tailored solutions. I managed key accounts, conducted regular reviews, and collaborated with cross-functional teams to advocate for customer needs and drive product improvements.

Oversaw service delivery for three clients, ensuring high satisfaction levels and compliance with agreements. Managed a team of 15 agents, led strategic reporting, and facilitated cross-departmental coordination to enhance service efficiency.

Guided a team of agents, fostering a collaborative environment. Monitored performance metrics, provided coaching, and implemented process enhancements to improve efficiency and meet performance targets.

Managed an e-commerce store on Mercado Libre and Facebook Marketplace, focusing on marketing strategies, client communication, and supplier negotiations to drive sales.

Served as the primary resource for agents, managing escalated customer issues and conducting training sessions. Analyzed support trends to provide feedback for product improvements.

Provided multichannel support, resolving player issues through social media, email, and chat. Engaged with the community and analyzed feedback to enhance customer relationships.

Diploma in Customer Success Specialist focusing on Axial Learning Strategies and Digital Skills, aimed at enhancing customer satisfaction and providing tailored solutions.

Bachelor's Degree in Marketing with a focus on Marketplace Management, Marketing and Sales Strategy, Logistics Management, Client Communication, Supplier Negotiations, and Product Photography.

Diploma in Strategic Marketing focusing on Market Intelligence and E-commerce.