Open to opportunities

MAUREEN NDUKU

@maureennduku

Message

I keep bakery operations organized through customer support, scheduling, and accurate records.

Kenya

Message

What I'm looking for

I'm looking for an administrative, customer support, or operations role where I can manage schedules, records, client communication, and daily workflows while learning new systems and contributing to a professional team.

At Reen’s Bakery, I manage daily administrative and operational work for a growing home-based business, coordinating customer communications, order customization, production schedules, delivery timelines, invoices, and payment records.

I keep customer databases, inventory records, spreadsheets, and digital files accurate while coordinating suppliers and delivery partners. I bring strong customer service, calendar management, document preparation, confidentiality, and digital productivity skills using Microsoft Office, Google Workspace, Canva, and collaboration tools.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant & Customer Support Coordinator

Current

Reen's Bakery

Jan 2025 - Present (1 year 7 months)

Managed day-to-day administrative and operational functions of a home-based bakery, including customer communications, scheduling, documentation, and record keeping. Coordinated with suppliers and delivery partners to ensure smooth operations.

Customer Service Client Relations Administrative Support Appointment Scheduling Calendar Management Data Entry Record keeping Microsoft Word Email Management Problem Solving Time Management Attention To Detail Microsoft Teams

Assistant Lead, Hospitality Department

Christian Union (CU), State House Girls High School

Assisted in planning and coordinating hospitality activities and school events. Supported guest reception, logistics, and team coordination.

Event Planning Coordination Teamwork

Aviation Club Member

State House Girls High School

Developed strong attention to detail and adherence to procedures. Strengthened teamwork, communication, and problem-solving skills.

Attention To Detail Teamwork Communication Skills Problem Solving

Corporal Sergeant of Operations

St. John Ambulance, State House Girls High School

Coordinated meetings and operational activities within the organization. Assisted in training and supervising first aid and drill programs.

Leadership Teamwork Organizational Skills Training Supervision

Education

Degrees, certifications, and relevant coursework

Zetech University

International Certificate of Digital Literacy, Digital Literacy

2021 - 2021

Completed the International Certificate of Digital Literacy (ICDL) program, gaining proficiency in Microsoft Office, Google Workspace, and digital productivity tools.